Customer Service Assistant

Mole Valley Farmers; Piercebridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Scottish Widows contributory pension

Up to 25% colleague discount in store

Free parking on site

33 days of annual leave (pro-rated)

Excellent training and development

Career progression opportunities

Life Assurance

Employee Assistance Programme with RET

Comprehensive colleague benefits

Enhanced Family Leave Policies

Job summary

Mole Valley Farmers in Piercebridge is seeking a friendly Customer Service Assistant to deliver outstanding service in a fast-paced retail environment. The role focuses on helping customers, stock management, and maintaining store presentation.

Permanent, full-time contract with 40 hours per week. Training provided and opportunities for progression within a supportive team culture.

Qualifications

• Strong focus on delivering friendly, helpful service.
• Ability to work in a fast-paced retail environment.
• Good communication and interpersonal skills.
• Proactive and adaptable to store needs.

Responsibilities

• Deliver excellent customer service that is friendly and solution-focused.
• Support the store team in maximising sales through product knowledge.
• Take ownership of a designated department and drive sales through merchandising.
• Review stock levels and adjust merchandising to meet customer demand.
• Process goods inwards and maintain stock accuracy.
• Ensure visual merchandising standards and store presentation.
• Handle cash following company procedures and guidelines.
• Work in line with health and safety and GDPR compliance.

Skills

Excellent customer service

Retail experience

Communication skills

Team player

Problem solving

IT skills

Tools

POS system

Stock management systems

Job description

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

Application Deadline: 29 November 2026

Department: Retail

Location: Piercebridge

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

About The Role

Contract: Permanent

Hours: Full-time

Hours of Work: 40 Hours per week

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

Key responsibilities include:

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

About You

• No previous experience required, full training will be provided
• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurate
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies