Customer Service Assistant

Mole Valley Farmers; Basingstoke; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension scheme

Colleague discount

Free parking

Annual leave pro-rated

Training & development

Career progression

Life Assurance

Employee Assistance Programme

Benefits package

Enhanced family leave policies

Job summary

Mole Valley Farmers in Basingstoke is seeking a friendly Customer Service Assistant to deliver outstanding service and support product availability. This role is ideal for someone who enjoys helping customers in a fast-paced retail environment.

You will be trained fully; part-time, Sundays, 4 hours per week, with a pay rate of £10.85–£12.71 per hour. The job focuses on customer-first service, stock presentation, and accurate cash handling.

Qualifications

• No previous experience required; full training provided.
• Strong retail disciplines and a passion for customer service.
• Good IT skills and ability to manage systems accurately.
• Awareness of Health & Safety and GDPR compliance.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver excellent customer service that is friendly, respectful, and solution-focused.
• Support the store team in maximising sales opportunities through product knowledge.
• Take ownership of a designated department and drive sales through merchandising and promotions.
• Review stock levels and adjust seasonally to meet customer needs.
• Process goods inwards and maintain stock file accuracy.
• Ensure visual merchandising standards are met and the store is well-presented.
• Becoming proficient in cash handling and following company procedures.
• Work in line with health & safety guidelines and GDPR compliance.

Skills

Retail customer service

Communication

IT skills

Cash handling

Teamwork

Adaptability

Proactive attitude

Tools

POS systems

Job description

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

Application Deadline: 31 December 2026

Department: Retail

Location: Basingstoke

Compensation: £10.85 - £12.71 / hour

About The Role

Contract: Permanent

Hours: Part-time

Hours of Work: 4 Hours per week, working Sundays

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

Key responsibilities include:

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

About You

• No previous experience required, full training will be provided
• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies