Customer Service Assistant

Mole Valley Farmers Limited; Headlam; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

Colleague discount

Free parking on site

Annual leave 33 days pro-rated

Training and development opportunities

Career progression opportunities

Life Assurance

Employee Assistance Programme

Enhanced Family Leave Policies

Job summary

Mole Valley Farmers Limited is seeking a friendly Customer Service Assistant to join our Retail team in Piercebridge. This full-time role focuses on delivering outstanding service, assisting with stock management, and supporting product availability to create an exceptional shopping experience.

You will work 40 hours per week in a busy retail environment, with training provided to you. The role emphasises customer-first values, teamwork and a proactive approach to store success.

Qualifications

• Strong retail disciplines and a passion for customer service.
• Good IT skills and the ability to manage systems accurately.
• Awareness of Health & Safety and GDPR compliance.
• Excellent communication and interpersonal skills.
• Confident, enthusiastic and approachable attitude.
• Ability to work under pressure and manage priorities.

Responsibilities

• Delivering excellent customer service that is friendly, respectful and solution-focused.
• Supporting the store team in maximising sales opportunities through product knowledge.
• Taking ownership of a designated department and driving sales through merchandising and promotions.
• Reviewing stock levels and adjusting seasonally to meet customer needs.
• Processing goods inwards and maintaining stock file accuracy.
• Ensuring visual merchandising standards are met and the store is well-presented.
• Becoming proficient in cash handling and following company procedures.
• Working in line with health and safety guidelines and GDPR compliance.

Skills

Retail skills

Customer service

IT skills

Communication

GDPR awareness

Health & safety

Team player

Job description

Customer Service Assistant

Application Deadline: 29 November 2026

Department: Retail

Employment Type: Full Time

Location: Piercebridge

Reporting To: Rob Sanderson

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

About The Role

Contract: Permanent

Hours: Full-time

Hours of Work: 40 Hours per week

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

Key responsibilities include:

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

About You

• No previous experience required, full training will be provided
• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies