Customer Relations Assistant

IKEA Gruppe; Swalwell; On-site; Confidential; Full time

Benefits offered by this job

IKEA discount

Life Assurance

Flexi Holiday Plan

Pension

Childcare & wellbeing

Job summary

IKEA Gateshead is seeking Customer Relations Assistants to join a friendly team, building customer service skills and co-creating a wonderful everyday with our in-store guests. The role involves 12-hour contracts on Check-Outs and Customer Relations / Returns, delivering after-sales support.

We offer a competitive hourly rate and flexible interview discussions to suit life and business needs. Join a diverse team delivering a positive and joyful customer experience at IKEA Gateshead.

Qualifications

• Experience in customer service roles, resolving issues with a positive attitude.
• Strong problem-solving skills and ability to stay calm under pressure.
• Ability to juggle multiple tasks and priorities in a busy environment.

Responsibilities

• Resolve customer complaints quickly and positively using available resources.
• Ensure accurate handling of returned products and escalate issues when needed.
• Assist customers with product assembly and, where required, order and exchange spare parts.

Skills

Customer service

Problem solving

Multitasking

Teamwork

Computer literacy

Tools

POS systems

Job description

IKEA Gateshead are looking to welcome Customer Relations Assistants to join our delightful and friendly team.

If you are looking for a role where you get to build your customer service skills and help co-create the wonderful everyday with our many in-store guests, we would be happy to hear from you.

We have 12-hour contracts working on our Check-Outs and Customer Relations / Returns areas, where you would provide after sales support.

WHAT WE OFFER

• The Start Date of employment will be 27th of September 2026.
• Competitive hourly rate of £13.45 per hour.
• 12 hour contracts working 3 days per week including 3 weekends out of 4. Between the hours 09:00am - 22:00pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Flexi Holiday Plan
• Family Friendly childcare & wellbeing support

...as well so much more!

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

Let us know if you require any adjustments to be made during the interview process as soon as possible.

We understand not everyone will be successful, but we promise to keep you informed either way.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!