Customer Service - ARC Room Controller

Brook Street; Belfast City District; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Free on-site car parking

Employee kitchen

Job summary

Brook Street (UK) Ltd on behalf of our security client in Belfast is seeking Arc Room Customer Service Operators to work in East Belfast Airport Road.

The role involves customer service via telephone and online, with 12-hour shifts (7am–7pm and 7pm–7am), Monday to Sunday, averaging 42 hours weekly and a salary of £27,436 per year. Excellent training and on-site facilities are provided.

Qualifications

• Passion for customer service and desire to build a career.
• Willingness to work 12-hour shifts, including nights.

Responsibilities

• Handle customer service via telephone and online.
• Ensure responses are accurate and timely to meet deadlines.
• Participate in training and coaching to improve service levels.

Skills

Customer service

Telephone support

Shift work

Job description

Brook Street (UK) Ltd is currently working on behalf of our security client in Belfast who are currently seeking Arc Room Customer Service Operators to work in their East Belfast Airport Road location.

We are seeking candidates who want to have a career and just not a job! This role is suited to candidates who are passionate about customer service. The role involves customer servive via telephone and online.

Working for this globally recognised household name, the successful candidates will operate in a rapid-response fashion to ensure that clients` requirements are dealt with efficiently, accurately, and within deadline.

Our client offers excellent classroom-based training as well as continual on-the-job training and coaching.

• There is free car parking on site, and kitchen for employees to use in this modern building.

This is a full time, permanent job with an average of 42 hours per week.

The Customer Service Operators will work 12-hour shifts - in week one of the rota you would work 36 hours and in week two, you work 48 hours.

The shifts are 7am to 7pm and then 7pm to 7am - Monday to Sunday

In return you will join a successful, experienced, vibrant team and be paid a salary of £27,436 per annum.