Customer Service Operator - ARC Room

Brook Street; Belfast City District; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free parking

On-site training

Job summary

Brook Street (UK) Ltd is seeking Customer Service Operators in Belfast to join their team on a full-time, permanent basis.

Work includes a mix of telephone and email support with a 12-hour shift pattern (7am–7pm and 7pm–7am) and an average of 42 hours per week. The role offers classroom and on-the-job training, on-site parking, and a salary of £27,436 per year.

You will join an experienced, vibrant team delivering timely, accurate client service in a dynamic security environment.

Qualifications

• Candidates passionate about customer service.
• Role involves telephone support and emails.
• Training provided on joining the team.
• On-site parking and employee facilities available.

Responsibilities

• Handle telephone customer service and emails.
• Ensure queries are dealt with efficiently and accurately.
• Operate in a rapid-response environment to meet deadlines.

Skills

Customer service

Job description

Brook Street (UK) Ltd is currently working on behalf of our security client in Belfast who are currently seeking Customer Service Operators to work in their Arc Room in the East Belfast Airport Road location

They are seeking candidates who want to have a career and just not a job! This role is suited to candidates who are passionate about customer service. The role will involve a mix of telephone customer servive - and also soke emails

Working for this globally recognised household name, the successful candidates will operate in a rapid-response fashion to ensure that clients` requirements are dealt with efficiently, accurately, and within deadline.

Our client offers excellent classroom-based training as well as continual on-the-job training and coaching. There is free car parking on site, and kitchen for employees to use in this modern building.

This is a full time, permanent job with an average of 42 hours per week.

The Customer Service Operators will work 12-hour shifts - in week one of the rota you would work 36 hours and in week two, you work 48 hours.

The shifts are 7am to 7pm and then 7pm to 7am

In return you will join a successful, experienced, vibrant team and be paid a salary of £27,436 per annum.

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