Alarm Receiving Centre Operator | Calm, Precise Customer Service

Brook Street; Belfast City District; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Full-time

Training

Onsite parking

Modern workplace

Career progression

Job summary

Brook Street in East Belfast is recruiting on behalf of a leading global security services provider for Customer Service Operators to join their Alarm Receiving Centre. You’ll be the first point of contact for customers requiring assistance, responding to alarms and coordinating appropriate responses in a fast-paced control room.

We’re looking for candidates with excellent customer service and communication skills, the ability to stay calm under pressure, and strong attention to detail.

Qualifications

• Excellent customer service and communication skills are essential.
• Ability to stay calm under pressure and manage multiple inquiries.

Responsibilities

• Respond to alarms for customers in a fast-paced control room.
• Handle customer enquiries and coordinate appropriate responses.
• Ensure situations are handled efficiently, professionally and accurately.

Skills

Customer service

Communication skills

Attention to detail

Computer skills

Reliability

Team player

Job description

Brook Street in East Belfast is recruiting on behalf of a leading global security services provider for Customer Service Operators to join their Alarm Receiving Centre. You’ll be the first point of contact for customers requiring assistance, responding to alarms and coordinating appropriate responses in a fast-paced control room.

We’re looking for candidates with excellent customer service and communication skills, the ability to stay calm under pressure, and strong attention to detail.