Customer Service Apprentice: Launch Your On-Site Career

Michelin Reifenwerke AG & Co. KGaA; United Kingdom; Remote; GBP 17,000 - 20,000; Full time

Job summary

Michelin Group in Cannock is seeking a Customer Service Apprentice to learn how to provide accurate, helpful support to customers while completing apprenticeship coursework.

You will work with internal teams to create work orders, schedule service appointments, and manage customer queries. GCSEs and A Levels are required, and you must be eligible to work in the UK. This is an on-site Cannock role with the Michelin Group.

Qualifications

• GCSEs in Maths and English (grades 9–4).
• Two A Levels at grade C or above.
• Eligible to work in the UK.

Responsibilities

• Prepare customer quotes accurately and with close attention to detail.
• Follow up open quotes and communicate clearly with customers.
• Handle incoming calls and respond to customer queries professionally.
• Create work orders and schedule service appointments.
• Use customer relationship management systems to update records and service activity.
• Work with internal teams and external contractors to support smooth service delivery.
• Manage your workload and complete administrative tasks accurately.
• Complete the coursework and learning activities required for your apprenticeship.

Skills

Positive mindset

Communication skills

Attention to detail

Organization

Calm professionalism

Team player

Learning mindset

Education

GCSEs in Maths and English (grades 9–4)

Two A Levels (grade C or above)

Tools

Basic IT skills

Job description

Michelin Group in Cannock is seeking a Customer Service Apprentice to learn how to provide accurate, helpful support to customers while completing apprenticeship coursework.

You will work with internal teams to create work orders, schedule service appointments, and manage customer queries. GCSEs and A Levels are required, and you must be eligible to work in the UK. This is an on-site Cannock role with the Michelin Group.