On-Site Customer Service Apprenticeship – Start Your Career

Michelin Oy; Cannock; On-site; GBP 17,000 - 20,000; Full time

Benefits offered by this job

Apprenticeship programme

On-site training

Job summary

Michelin invites applications for a Customer Service Apprenticeship in Cannock, on-site. You will learn to provide accurate, helpful support to customers while completing your apprenticeship coursework and gaining valuable workplace skills.

Training is provided with support from the team, including handling quotes, calls, and service scheduling, as you balance learning with real work. This apprenticeship offers a clear path into a career with Michelin.

Qualifications

• GCSEs Maths and English required.
• Two A Levels (C or above) or equivalent.
• Genuine interest in customer service and willingness to learn.
• Basic IT skills and ability to use common software.

Responsibilities

• Prepare customer quotes with attention to detail.
• Follow up quotes and communicate with customers.
• Handle incoming calls and respond to inquiries professionally.
• Create work orders and schedule service appointments.
• Use CRM systems to update records and activity.
• Collaborate with internal teams and external contractors.

Skills

Communication

Time management

Organisation

Teamwork

Problem solving

Education

GCSEs in Maths and English

A Levels

Tools

IT basics

Job description

Michelin invites applications for a Customer Service Apprenticeship in Cannock, on-site. You will learn to provide accurate, helpful support to customers while completing your apprenticeship coursework and gaining valuable workplace skills.

Training is provided with support from the team, including handling quotes, calls, and service scheduling, as you balance learning with real work. This apprenticeship offers a clear path into a career with Michelin.