On-Site Customer Service Apprentice in Cannock

MICHELIN France; United Kingdom; Remote; GBP 16,000 - 21,000; Full time

Job summary

Michelin in Cannock offers a Customer Service Apprenticeship on-site. You will learn to provide accurate customer support while completing your apprenticeship coursework, in a role that supports the Solideal-on-Site team.

The program emphasizes developing communication, organisation and problem-solving skills within a busy customer service environment. As an apprentice, you will gain hands-on experience handling quotes, calls and service scheduling, while studying for your qualification.

Qualifications

• GCSEs Maths and English at grades 9–4 or equivalent required.
• A levels at grade C or above or equivalent.
• Interest in customer service and willingness to learn.
• Basic IT skills and ability to use CRM systems.

Responsibilities

• Prepare customer quotes accurately with close attention to detail.
• Follow up open quotes and communicate clearly with customers.
• Handle incoming calls and respond to customer queries professionally.
• Create work orders and schedule service appointments.
• Use CRM to update records and service activity.
• Coordinate with internal teams and external contractors.
• Manage workload and complete admin tasks accurately.
• Complete coursework required for apprenticeship.

Skills

Communication skills

Organisational skills

Teamwork

Customer service mindset

Attention to detail

Education

GCSEs in Maths and English (9–4)

A Levels (2) grade C or above

Tools

Basic IT skills

Job description

Michelin in Cannock offers a Customer Service Apprenticeship on-site. You will learn to provide accurate customer support while completing your apprenticeship coursework, in a role that supports the Solideal-on-Site team.

The program emphasizes developing communication, organisation and problem-solving skills within a busy customer service environment. As an apprentice, you will gain hands-on experience handling quotes, calls and service scheduling, while studying for your qualification.