Customer Service Apprentice: Jumpstart Your Career & Skills

Michelin; Cannock; On-site; GBP 11,000 - 14,000; Part time

Job summary

Michelin is seeking a Customer Service Apprentice to join the Solideal-on-Site team in Cannock. You will learn how to provide accurate, helpful support to customers while developing valuable workplace skills and completing your apprenticeship coursework.

As part of the Michelin Group, you’ll learn to prepare quotes, follow up on quotes, handle calls, create work orders, and schedule service appointments, using CRM systems and coordinating with internal teams and contractors.

Qualifications

• GCSEs at grades 9-4 (Maths and English) or equivalent required.
• Minimum two A Levels at grade C or above or equivalent.
• Interest in customer service and willingness to learn.

Responsibilities

• Prepare customer quotes accurately and with close attention to detail.
• Follow up open quotes and communicate clearly with customers.
• Handle incoming calls and respond to customer queries professionally.
• Create work orders and schedule service appointments.
• Use customer relationship management systems to update records and service activity.
• Work with internal teams and external contractors to support smooth service delivery.
• Manage your workload and complete administrative tasks accurately.
• Complete the coursework and learning activities required for your apprenticeship.

Skills

Communication skills

Attention to detail

Organisational skills

Team player

Willingness to learn

Basic IT skills

Education

GCSE Maths & English (grades 9-4)

2 A Levels (grade C or above) or equivalent

Tools

CRM software

Job description

Michelin is seeking a Customer Service Apprentice to join the Solideal-on-Site team in Cannock. You will learn how to provide accurate, helpful support to customers while developing valuable workplace skills and completing your apprenticeship coursework.

As part of the Michelin Group, you’ll learn to prepare quotes, follow up on quotes, handle calls, create work orders, and schedule service appointments, using CRM systems and coordinating with internal teams and contractors.