Customer Service & Admin Apprentice – Communications

Bridgnorth Town Council; Bridgnorth; On-site; GBP 11,000 - 13,000; Full time

Job summary

Bridgnorth Town Council is offering Apprenticeship Opportunities in Customer Service, Administration and Communications in Bridgnorth. You will support frontline resident enquiries, help maintain records and assist with council communications.

The role includes 37 hours per week, training through a recognised apprenticeship, and you should have GCSE English and Maths at grade 4/C or above, or be willing to achieve them. Salary is the National Minimum Wage apprenticeship rate.

Qualifications

• GCSE Grade 4/C or above (or willingness to achieve these as part of the apprenticeship).
• Eligible to undertake an apprenticeship programme.
• Interest in customer service, communications, administration or local government

Responsibilities

• Provide a friendly, professional and welcoming first point of contact for residents, visitors, councillors, community groups and partner organisations.
• Respond to enquiries received in person, by telephone, email, online and through social media, resolving them where possible or signposting/referring them appropriately
• Assist in creating, updating and publishing content for the Council’s website, newsletters, social media platforms and other communication channels.
• Provide general administrative support, including filing, scanning, photocopying, document management, correspondence and maintaining records, databases and spreadsheets.
• Participate fully in the apprenticeship programme, including attending training, workshops and mentoring meetings as required.
• Comply with the Council’s Standing Orders, Financial Regulations, policies, procedures, health and safety requirements, data protection legislation and confidentiality obligations

Skills

Customer service

Administration

Communications

Education

GCSE English & Maths

Job description

Bridgnorth Town Council is offering Apprenticeship Opportunities in Customer Service, Administration and Communications in Bridgnorth. You will support frontline resident enquiries, help maintain records and assist with council communications.

The role includes 37 hours per week, training through a recognised apprenticeship, and you should have GCSE English and Maths at grade 4/C or above, or be willing to achieve them. Salary is the National Minimum Wage apprenticeship rate.