Service Experience Apprentice - Customer Scheduling

Southeast Motors; London Borough of Croydon; On-site; GBP 12,000 - 16,000; Full time

Job summary

Jaguar Land Rover's retail apprenticeship programme trains a Customer Service Advisor to act as a bridge between customers and service technicians, scheduling vehicle services. The role covers administrative duties and customer relations within the service department, including booking services, liaising on repairs, and tracking vehicle progress.

The programme offers strong earning potential and clear progression after completing the apprenticeship.

Responsibilities

• Interpreting customer concerns and liaising with Service Technicians.
• Booking/scheduling vehicle services.
• Liaising with customers about any additional work required.
• Estimating time and costs associated with repairs.
• Handling customer complaints.
• Responding to customer requests.
• Tracking the vehicle through the workshop.

Job description

Jaguar Land Rover's retail apprenticeship programme trains a Customer Service Advisor to act as a bridge between customers and service technicians, scheduling vehicle services. The role covers administrative duties and customer relations within the service department, including booking services, liaising on repairs, and tracking vehicle progress.

The programme offers strong earning potential and clear progression after completing the apprenticeship.