Customer Service Apprentice

Specsavers; Walthamstow; On-site; GBP 22,923,000 - 36,447,000; Full time

Benefits offered by this job

Auto-enrolment pension

Specsavers Perks

WeCare employee support

Headspace subscription

Eyecare/hearcare discounts

Enhanced family leave

Company sick pay

Job summary

Specsavers in Walthamstow is offering a Customer Service Apprentice role that spans 13 months in a paid full-time position. You’ll be supported by an experienced team as you develop retail and management skills in a busy store environment.

The program includes thorough training, weekend shifts, auto-enrolment pension, and access to Specsavers Perks, WeCare, Headspace, eyecare/hearcare discounts, enhanced family leave, and sick pay. Progression opportunities await you.

Qualifications

• Passion for providing excellent customer service.
• Great teamwork.
• Confidence in using IT systems.
• Excellent communication and listening skills.

Skills

Customer service

Teamwork

Initiative

IT literacy

Communication skills

Willingness to learn

Job description

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.

We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management.This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Our store

Based in Walthamstow, London.

Our team

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £8.00 - £12.71 per hour DOE
• Full time - 40 hours per week - will include weekend working
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription tothe Headspace app
• Eyecareand hearcare discounts for you and your family
• Enhanced family leave and company sick pay

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Customer Service Apprentice.These include:

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)