Customer Service Apprentice

Intec Business Colleges Ltd; Royal Leamington Spa; In loco; GBP 14.000 - 17.000; Tempo pieno

Descrizione del lavoro

INTEC BUSINESS COLLEGES LIMITED is offering a Customer Service Apprentice position in Leamington Spa. You will learn on the job while training for a nationally recognised apprenticeship qualification through the Customer Service Practitioner course.

The role involves welcoming customers, handling enquiries, assisting with orders, and supporting showroom operations. A driving licence is required and the work includes some manual tasks in a showroom setting.

Competenze

• GCSE English and Maths (A*-C / 9-4) are essential.
• Strong communication and IT skills required.
• Excellent attention to detail and organisational abilities.
• Good problem solving and teamwork.

Mansioni

• Welcoming customers into the showroom and providing a friendly, professional first impression.
• Assisting customers with product enquiries and helping them find suitable tile solutions.
• Answering telephone calls and responding to customer emails. Supporting the processing of online orders and customer enquiries.
• Learning about our product ranges, stock availability and promotional offers.
• Assisting with order preparation and liaising with the warehouse team.
• Supporting delivery scheduling for local and national customer deliveries.
• Processing sales transactions and maintaining accurate records.
• Helping to resolve customer queries and complaints in a professional manner.
• Maintaining showroom displays and ensuring products are presented attractively.
• Using business systems and technology to support customer service activities.
• Working collaboratively with colleagues across all departments.
• Following company policies relating to health and safety, data protection and customer service.

Conoscenze

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Logical

Team working

Initiative

Physical fitness

Formazione

GCSE English

GCSE Maths

Descrizione del lavoro

We are looking for a motivated and enthusiastic Customer Service Apprentice to join our team. This is an excellent opportunity for someone starting their career and wishing to gain valuable workplace experience while studying towards a nationally recognised apprenticeship qualification.

Annual wage

£15,600 a year

Training course

Customer service practitioner

Hours

Working between the hours of 8.00am- 5.30pm with 1 hour lunch break and a 15 min break in the morning and afternoon.

37.5 hours a week

Start date to be confirmed

What you'll do at work

• Welcoming customers into the showroom and providing a friendly, professional first impression
• Assisting customers with product enquiries and helping them find suitable tile solutions
• Answering telephone calls and responding to customer emails. Supporting the processing of online orders and customer enquiries
• Learning about our product ranges, stock availability and promotional offers
• Assisting with order preparation and liaising with the warehouse team
• Supporting delivery scheduling for local and national customer deliveries
• Processing sales transactions and maintaining accurate records
• Helping to resolve customer queries and complaints in a professional manner
• Maintaining showroom displays and ensuring products are presented attractively
• Using business systems and technology to support customer service activities
• Working collaboratively with colleagues across all departments
• Following company policies relating to health and safety, data protection and customer service

Where you'll work

15-17 Clemens Street, Leamington Spa, CV31 2DW

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Customer service practitioner

Equal to Level 2 (GCSE)

Requirements

Essential qualifications

• GCSE English (Grade A* - C / 9 - 4) essential
• GCSE Maths (Grade A* - C / 9 - 4) essential

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Initiative
• Physical fitness

Other requirements

• Must have a driving license
• There will be some heavy lifting and showroom cleaning and maintenance
• Role can be labour intensive