Customer Service Apprentice

First Home Improvements (Company Logo); Norwich; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

33 days holiday

Discounts on company products

Travel support

Training and mentoring

Job summary

First Home Improvements is offering a Customer Service Apprenticeship near Norwich, with Level 2 or Level 3 options. The role handles incoming calls, updates the customer database, and records call notes according to SOPs.

Training will be provided, with mentoring through Poultec Training to reach the appropriate Customer Service Apprenticeship level within 18 months. Location is close to Norwich Airport (NR6 6BB).

Qualifications

• GCSEs in English and Maths are required.
• Willingness to undertake Level 2 or Level 3 Customer Service Apprenticeship within 18 months.
• Ability to work to deadlines and adapt to shift patterns.

Responsibilities

• Handle incoming calls from customers.
• Update customer information in the database and document call details.
• Work in a fast-paced environment and multitask effectively.
• Communicate with customers, suppliers and internal staff by email and phone.
• Participate in training and mentoring to reach the appropriate apprenticeship level.

Skills

Multi-tasking

Attention to detail

Organisational skills

Team player

Education

GCSE English

GCSE Maths

Job description

• Post: Customer Service Apprentice (Level 2 or L3 as appropriate)
• Location: Close to Norwich Airport, NR6 6BB
• During the week shifts between 08:30 to 19:00 Monday to Thursday and 08:30 to 17:30 on Fridays
• Office is usually open from 09:00 to 13:30 Saturdays (with rotational Saturdays)

Main Purpose of Role
This post effectively handles and manages incoming calls from our existing and future customers. Updating customer information onto the business database and documenting all call information according to standard operating procedures. This post requires working in a fast-paced environment, managing several tasks at once, keeping all parties informed (both in email and by telephone) and will work closely with our own internal staff, customers & suppliers. Full training given plus monitored & mentored apprenticeship support via Poultec Training to your appropriate Customer Service Level provided.

• Grade 4 GCSE in English and Maths
• Accuracy and attention to detail
• Good organisational and multi-tasking skills
• Team player with a high level of dedication
• Ability to work within set deadlines
• Flexibility for shift patterns
• Ability to undertake Level 2 or Level 3 Customer Service Apprenticeship within 18 months

About This Role

• 33 days paid annual holiday (including Bank Holidays)
• Christmas - New Year close down
• Discounts on company products
• Line manager support with training opportunities
• Reduced First Bus Travel Tickets

Closing Date

The closing date for this job offer is on 15/10/2026

First Home Improvements provides a professional local service for high quality products and installations of windows, doors, conservatories, porches, roofline and garage doors. We’re all working together: that’s the secret.As one of the longest establ...