Business Administration Apprentice (Operations)

First Home Improvements (Company Logo); Norwich; On-site; GBP 16,000 - 25,000; Full time

Benefits offered by this job

Company pension scheme

33 days annual holiday

Job summary

First Home Improvements is seeking a Business Administration Apprentice (Operations) at our Head Office in Lenwade, Norwich. The role supports operational departments, manages emails and installation records, and aids the smooth running of the operations administration team.

You will undertake a Level 3 Business Administration Apprenticeship within 18 months, with a 36.5-hour week and a salary range based on age (£16,000–£25,000 per annum). 33 days holiday and a company pension are included.

Qualifications

• Grade 4 GCSE in English and Maths.
• Willingness to undertake Level 3 Business Administration Apprenticeship within 18 months.
• Strong organisational and multi-tasking skills.

Responsibilities

• Monitoring and actioning of messages from designated company email inboxes
• Updating internal database with notes, documents, and other relevant information
• Communicate with surveyors on progress of allocated contracts
• Contact customers to schedule installations and update installation records
• Maintain and provide installation and service reports
• Apply and pay for planning applications
• Oversee the 'parking' of finance pipeline
• Order materials from supply chain and process confirmations
• Assist other operation teams to aid smooth running of the operations administration support function

Skills

Attention to detail

Organisational skills

Multi-tasking

Team player

Deadline driven

Education

GCSE English and Maths (Grade 4)

Level 3 Business Administration Apprenticeship

Job description

Business Administration Apprentice (Operations)

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About

11th September 2026

• Post: Operations Administrator Apprentice (Level 3)
• Location: Head Office based at Lenwade, Norwich, NR9 5LY
• 9am - 5pm Monday - Friday, 36.5 hours a week (One day finishing at 4pm)
• Pay: £16,000 to £25,000 per annum, depending on age, based on NMW

Main Purpose of Role
Working as part of a small administration team your role is to assist the operational departments in the company with their daily activities. The operations administrator will also successfully monitor, manage and action designated email inbox and incoming mail for the company to ensure internal and external customers queries are directed as appropriate.

Main Duties

• Monitoring and actioning of messages from designated company email inboxes
• Updating our internal database with relevant notes, documents, and other relevant information
• Communicate with our surveyors of the progress of their allocated contracts on a regular basis at appropriate stages (signed drawings /amendments/cancellations)
• Contact customers to schedule installations and update installations records.
• Maintain and provide installation reports & service call reports
• Apply and pay for planning applications
• Oversee the 'parking' of finance pipeline
• Order materials (such as glass) and process confirmations from our supply chain
• Assist other operation teams, when directed, to aid the smooth running of the operations administration support function
• Grade 4 GCSE in English and Maths
• Accuracy and attention to detail
• Good organisational and multi-tasking skills
• Team player with a high level of dedication
• Ability to work within set deadlines
• Ability to undertake Level 3 Business Administration Apprenticeship within 18 months

About This Role

• 33 days paid annual holiday (including Bank Holidays)
• Christmas - New Year close down
• Company Pension Scheme
• Discounts on company products
• Line manager support with training opportunities

Closing Date

The closing date for this job offer is on 15/10/2026

First Home Improvements provides a professional local service for high quality products and installations of windows, doors, conservatories, porches, roofline and garage doors. We're all working together: that's the secret.As one of the longest establ...