Business Administration Apprentice (Operations)

First Home Improvements; United Kingdom; On-site; GBP 16,000 - 25,000; Full time

Benefits offered by this job

33 days holiday

Christmas closure

Company pension

Employee discounts

Line manager support

Job summary

First Home Improvements is seeking an Operations Administrator Apprentice to work from our head office in Lenwade, Norwich. The role supports operational departments with daily tasks, manages designated emails, and maintains installation records. The apprenticeship lasts 18 months and requires GCSE English and Maths at grade 4 or higher.

The package includes 33 days holiday, a company pension, staff discounts, and active training from line management to grow within the company.

Qualifications

• GCSE English and Maths at grade 4 or above.
• Strong attention to detail and accuracy are essential.
• Good organisational and multi-tasking abilities are required.
• Team player with a proactive approach to support multiple teams.

Responsibilities

• Monitor and action messages from designated company email inboxes.
• Update internal database with relevant notes, documents and information.
• Communicate with surveyors regarding progress of allocated contracts.
• Contact customers to schedule installations and update installation records.
• Maintain and provide installation and service reports.
• Assist other operation teams as directed to support efficient administration.

Skills

Attention to detail

Organisational skills

Team player

Deadline driven

Communication skills

Education

GCSE English & Maths (Grade 4+)

Job description

Business Administration Apprentice (Operations)

• Post: Operations Administrator Apprentice (Level 3)
• Location: Head Office based at Lenwade, Norwich, NR9 5LY
• 9am – 5pm Monday – Friday, 36.5 hours a week (One day finishing at 4pm)
• Pay: £16,000 to £25,000 per annum, depending on age, based on NMW

Main Purpose of Role

Working as part of a small administration team your role is to assist the operational departments in the company with their daily activities. The operations administrator will also successfully monitor, manage and action designated email inbox and incoming mail for the company to ensure internal and external customers queries are directed as appropriate.

Main Duties

• Monitoring and actioning of messages from designated company email inboxes
• Updating our internal database with relevant notes, documents, and other relevant information
• Communicate with our surveyors of the progress of their allocated contracts on a regular basis at appropriate stages (signed drawings /amendments/cancellations)
• Contact customers to schedule installations and update installations records.
• Maintain and provide installation reports & service call reports
• Apply and pay for planning applications
• Oversee the ‘parking’ of finance pipeline
• Order materials (such as glass) and process confirmations from our supply chain
• Assist other operation teams, when directed, to aid the smooth running of the operations administration support function
• Grade 4 GCSE in English and Maths
• Accuracy and attention to detail
• Good organisational and multi-tasking skills
• Team player with a high level of dedication
• Ability to work within set deadlines
• Ability to undertake Level 3 Business Administration Apprenticeship within 18 months

About This Role

• 33 days paid annual holiday (including Bank Holidays)
• Christmas - New Year close down
• Company Pension Scheme
• Discounts on company products
• Line manager support with training opportunities