Customer Service Apprentice

Starting Off Ltd; Birmingham; On-site; GBP 8,400 - 11,000; Full time

Job summary

Starting Off Ltd in Birmingham is launching an Apprenticeship in Customer Service. You will support order progression, liaise with suppliers and customers, and handle daily admin tasks in a busy office environment.

The role focuses on delivering excellent customer service while you work toward the Level 2 Customer Service Apprenticeship standard, with on-the-job training and progression opportunities within the company.

Qualifications

• Excellent written and verbal communication skills.
• Able to work independently and as part of a team in a fast-paced environment.
• Outgoing and motivated to progress in a customer-facing office role.
• Willing to work towards Level 2 Customer Service Apprenticeship standard.

Responsibilities

• Progressing orders and keeping the customer and key account managers up to date.
• Chasing suppliers via phone/email.
• Arranging for collections and returns of orders.
• Updating internal Sales System with Supplier Order Acknowledgements.
• Answering calls and responding to emails.
• General administrative duties.
• Greeting customers.
• Loading of Customer Orders
• Checking Supplier Order Acknowledgements
• Chasing Purchase Orders
• Trade counter face to face
• Warehouse duties

Skills

Communication skills

Team player

Organised

Education

Level 2 Customer Service Apprenticeship

Job description

Our client is the trusted source for Multipoint Locks and parts for uPVC and composite doors. They offer the UK’s most extensive selection, including high-security cylinders and Multipoint locks for uPVC and composite door systems, trusted by councils, housing associations, emergency services, and security professionals.

For 25 years, our client has supplied architectural ironmongery and specialist hardware to customers across the UK, supporting trade, commercial and residential projects from individual replacements to large-scale developments. Their range covers architectural ironmongery, door and window hardware, security and fire safety products, bespoke doorsets and specialist tools for installation and repair.

The ideal candidate needs to be outgoing, a team player, able to think for themselves as well as being highly organised. This is a fantastic opportunity for someone who is looking to kick start their career in a customer facing office environment.

Job Responsibilities:

• The progressing of orders and keeping the customer and key account managers up to date.
• Chasing suppliers via phone/email.
• Arranging for collections and returns of orders.
• Updating internal Sales System with Supplier Order Acknowledgements.
• Answering calls and responding to emails.
• General administrative duties.
• Greeting customers.
• Loading of Customer Orders
• Checking Supplier Order Acknowledgements
• Chasing Purchase Orders
• Trade counter face to face
• Warehouse duties

Skills Required:

The successful candidate will need to have excellent written and verbal communication skills and can work independently and as part of a team in a fast-paced environment. You will need to be outgoing and be able to

This role has big potential for growth within the company.

This role will be working towards Level 2 Customer Service Apprenticeship standard supported by starting off