Customer Service/Receptionist Apprentice

Sika; England; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Permanent role potential

Job summary

Sika in the United Kingdom is hiring a Customer Service Reception Apprentice to be the welcoming face of the business, delivering front-of-house service while gaining hands-on experience in customer service, administration and office coordination.

The role covers greeting visitors, handling calls, supporting meeting room organization, processing customer orders and assisting internal communications, with training leading to a nationally recognised qualification and a potential permanent role.

Qualifications

• Friendly and professional demeanour with excellent interpersonal skills.
• Good written and verbal communication and an interest in Customer Service and Office Administration.
• Willingness to learn and a proactive can-do attitude.

Responsibilities

• Greeting visitors and managing reception duties with professionalism and warmth.
• Handling incoming calls and directing enquiries to the appropriate departments.
• Supporting administrative tasks including mail handling, organisation of meeting rooms, and office supplies.
• Assisting with internal communications and supporting the wider Customer Service team with Customer Order Processing and general queries.
• Maintaining a tidy and welcoming reception area.

Skills

Customer focus

Interpersonal skills

Written and verbal communication

Team collaboration

Education

GCSEs (or equivalent) in English and Maths

Job description

Job Description

As a Customer Service Reception Apprentice, you’ll be the welcoming face of our business, playing a key role in delivering exceptional front-of-house service. This is a fantastic opportunity to gain hands-on experience in customer service, administration, and office coordination while working towards a nationally recognised qualification.

What You’ll Be Doing

• Greeting visitors and managing reception duties with professionalism and warmth
• Handling incoming calls and directing enquiries to the appropriate departments
• Supporting administrative tasks including mail handling, organisation of meeting rooms, and office supplies
• Assisting with internal communications and supporting the wider Customer Service team with Customer Order Processing and general queries
• Maintaining a tidy and welcoming reception area
• Learning about customer service best practices and office operations

What You’ll Gain

• A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service
• Development of communication, organisational, problem solving and administrative skills
• A supportive team environment with a dedicated mentor and line manager
• Exposure to a professional office environment and business operations
• Development of communication, problem-solving, and organisational skills
• In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.

Qualifications

What We’re Looking For

• Friendly and professional demeanour with excellent interpersonal skills
• A genuine Customer Focus, demonstrating our commitment to delivering an exceptional Customer Experience
• Strong attention to detail and organisational abilities, coupled with a proactive can-do attitude and willingness to learn
• Good written and verbal communication skills and an interest in Customer Service and Office Administration
• Ability to collaborate and work in a team
• GCSEs (or equivalent) in English and Maths

Additional Information

The Perks

• Competitive apprentice salary and benefits package
• Career development pathways within Sika
• Potential for a permanent role upon successful completion

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.