Customer Service Apprentice

Getting In Limited; Salford; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company is offering an apprenticeship in Customer Service at Watson Construction. As a Customer Service Apprentice, you'll be the key contact for clients, oversee defect management, and ensure tenant satisfaction through effective communication and support. The role involves day-to-day call handling and performance monitoring, providing a foundational experience in customer service within the construction sector.

Responsibilities

• Champion the customer throughout the business.
• Receive and log defects within Development Management System.
• Monitor KPI performance and manage work routes.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Analytical skills

Team working

Patience

Job description

What do you want to search? Keyword Apprenticeship Type Location

Customer Service Apprentice

, Apply From: 16/06/2025

Learning Provider

Delivered by BURY COLLEGE

Employer

WATSON CONSTRUCTION LIMITED

Vacancy Description

• Champion the customer throughout the business and be the first elevated point of contact for our clients, their customer care teams and their individual tenants
• Work with our clients at the point of handovers to be available to show their neighbourhood teams how features in the homework, and aid their tenants where this is required
• Receive and log defects within our Development Management System
• Assign defects to in-house teams and subcontract teams, arranging appointments with tenants for these to be completed
• Keep tenants informed about upcoming appointments and liaise with tenants following completion of works to ensure total satisfaction in works complete
• Monitor KPI performance against specific contract requirements
• Undertake day to day call handling, answering inbound phone calls and direct around the team
• Work with Customer Care Manager to assign work to Customer Care Operatives and manage their work routes

Key Details

Vacancy Title

Customer Service Apprentice

Employer Description

Watson are a family business, delivering affordable housing along with private sale and build to rent developments across Greater Manchester, Lancashire and High Peak.

Vacancy Location

208-210 GREAT CLOWES STREET SALFORD M7 2ZS

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000325907

Key Dates

Apply From

16/06/2025

Closing Date For Applications

2025-07-31 23:59:59

Interview Begin From

Possible Start Date

2025-08-04 00:00:00

Learning Provider

BURY COLLEGE

Contact Details

Rob Watson Vacancy Type:

Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsAnalytical skillsTeam workingPatience

Apply Now