Customer Service Apprentice - Birmingham

Getting In Limited; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

An established industry player is seeking a Customer Service Apprentice in Birmingham to join their dynamic team. In this role, you'll handle enquiries, provide high-quality support, and contribute to a vibrant educational environment. This apprenticeship offers a fantastic opportunity to develop essential skills in customer service while working in a fast-growing higher education provider. If you're passionate about helping others and eager to learn, this position could be the perfect stepping stone for your career in customer service.

Qualifications

• Strong communication and customer care skills are essential.
• Attention to detail and problem-solving abilities are crucial.

Responsibilities

• Handle telephone and email enquiries efficiently and professionally.
• Provide high-quality student administration and support.

Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

IT skills

Team working

Job description

What do you want to search? Keyword Apprenticeship Type Location

Customer Service Apprentice - Birmingham

Apply From: 29/03/2025

Learning Provider

Delivered by METAGEDU APPRENTICESHIPS LTD

Employer

GLOBAL BANKING SCHOOL LTD

Vacancy Description

Main Responsibilities:

• Handle telephone and email enquiries, resolving issues efficiently and professionally.
• Provide high-quality student administration and support, adhering to service standards.
• Resolve enquiries at the first point of contact or escalate complex issues.
• Accurately record data and identify resources to support student needs.
• Collaborate on team projects and report trends in student enquiries to supervisors.

Key Details

Vacancy Title

Customer Service Apprentice - Birmingham

Employer Description

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Vacancy Location

Norfolk House, Smallbrook Queensway Birmingham B5 4LJ

Wage Frequency

Custom

Number of Vacancies

2

Vacancy Reference Number

1000312384

Key Dates

Apply From

29/03/2025

Closing Date For Applications

2025-04-24 23:59:59

Interview Begin From

Possible Start Date

2025-04-28 00:00:00

Training

Training to be Provided

The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard.

Learning Provider

METAGEDU APPRENTICESHIPS LTD

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, IT skills, Team working

Apply Now