Customer Service Apprentice - Altrincham, Manchester

Norican Group; Altrincham; On-site; GBP 18,000 - 25,000; Full time

Job summary

Norican Group is seeking a Customer Service Apprentice to join their engineering team in Altrincham. This exciting role provides the opportunity to gain hands-on experience in a technical environment while supporting various teams and working towards a recognized qualification. The apprentice will actively contribute to smooth service operations, learn best practices, and develop their career in a supportive setting.

Benefits

Structured apprenticeship program with training and support

25 days holiday + bank holidays

Hybrid working policy

Modern office environment

Team socials

Employee service awards

Qualifications

• Interest in engineering or technical industries is a plus.
• Willing to learn and receive feedback.
• Positive attitude and team-oriented.

Responsibilities

• Assist with processing engineer paperwork and job documentation.
• Support the engineering team with administrative tasks.
• Act as a communication link between Service, Sales, and Technical teams.

Skills

Strong communication and listening skills

Detail-focused

Proactive

Job description

Published 6/19/2025 1:55 PM

Are you looking to start an exciting career in customer service?

We’re looking for a proactive and eager-to-learn Customer Service Apprentice to support our busy engineering team. This role offers a fantastic opportunity to get hands-on experience within a technical and customer-focused environment while working towards a recognised qualification.

You’ll play a key part in keeping communication flowing between our internal teams and customers, helping ensure our service operations run smoothly and efficiently.

Professional experience & background:

• Strong communication and listening skills
• Comfortable handling customer phone calls professionally
• Interest in engineering or technical industries is a plus

Responsibilities:

• Assist with processing engineer paperwork and job documentation
• Support the engineering team with administrative tasks and scheduling
• Act as a communication link between the Service, Sales, and Technical teams
• Answer incoming customer calls and log service enquiries accurately
• Help ensure all customer records are kept up to date in our CRM system
• Learn and apply best practices in customer service and internal coordination
• Complete apprenticeship training requirements alongside your daily tasks

Personal Characteristics:

• Willing to Learn: Open to new challenges, feedback, and personal growth
• Positive Attitude: Cheerful, approachable, and focused on solutions
• Proactive: Always looking for ways to contribute and stay one step ahead
• Reliable: Dependable, punctual, and consistent in their work
• Team-Oriented: Values teamwork and supports colleagues across departments
• Detail-Focused: Takes pride in producing accurate, high-quality work

What we offer:

Training & Development

Team Socials

Successful Global Team

Hybrid Working Policy

Employee Service Awards

Additional info:

37.5 hours / week

Based in our Altrincham office

Modern office environment

A structured apprenticeship program with training and support

A company with good development opportunities and unique products.

Exposure to the world of technical services and manufacturing

25 days holiday + bank holidays

Reasons to join our global team

W earegoing through aperiod of growth with innovative products and solutions, which offers positive challenges and opportunities for your career along with ability to take an already successful business with solid foundations tothe next step of its evolution and development

• Join a successful global business which is undergoing significant change, including the introduction of digital AI solutions
• Exciting time to join the global team, to drive the business forward
• Conscious company who cares about the planet and has recently signed up to the Science Based Targets Initiative
• Passion colleagues driven by innovation, expertise, and loyalty.

Ready to Apply?

Submit your application now and take the next step in your career. Simply fill in the form below to send your CV to our HR team for consideration.

The closing date for applications is 31st July 2025.

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