Branch Customer Service Apprentice: 15-Month Growth Path

Confidential; Bury St Edmunds; On-site; GBP 12,000 - 14,000; Full time

Benefits offered by this job

Apprenticeship salary

23 days annual leave

Uniform and PPE provided

Training and development through Hayay

Job summary

Hayley Dexis is offering a Customer Service Apprentice role in Bury St Edmunds. You will rotate through trade counter, internal sales, and warehouse operations, gaining hands-on experience and learning to deliver excellent customer service in a busy branch environment.

The apprenticeship lasts about 15 months, with study during working hours and support from a training provider and manager. No prior experience required, just a strong attitude and willingness to learn.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Basic IT skills including Microsoft Office.
• Good communication skills (verbal and written).
• Strong attention to detail and logical thinking.

Responsibilities

• Trade Counter: serve customers face-to-face.
• Internal Sales/Office: handle calls, emails, and inquiries.
• Warehouse Operations: understand stock, order fulfilment, and logistics.

Skills

Communication

Customer service

Attention to detail

Problem-solving

Teamwork

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Hayley Dexis is offering a Customer Service Apprentice role in Bury St Edmunds. You will rotate through trade counter, internal sales, and warehouse operations, gaining hands-on experience and learning to deliver excellent customer service in a busy branch environment.

The apprenticeship lasts about 15 months, with study during working hours and support from a training provider and manager. No prior experience required, just a strong attitude and willingness to learn.