Apprentice Sales Administrator

Techpoint; Basingstoke; On-site; GBP 22,000 - 27,000; Full time

Job summary

TechPoint Group in the UK is seeking an Apprentice Sales Administrator to join a fast-paced EMS environment. This apprenticeship offers hands-on experience in sales support, customer service and commercial operations while working toward a recognised qualification.

You will learn end-to-end sales order processing, customer relationship management, and the basics of electronics manufacturing and supply chain processes while using ERP/CRM systems.

Qualifications

• Apprenticeship role with hands-on experience in sales support, customer service and commercial operations.
• Learn end-to-end sales order processes in an EMS environment and develop admin skills.
• Gain exposure to ERP/CRM systems and documentation practices.

Responsibilities

• Support the account management team with order entry and updates in internal systems.
• Maintain accurate customer records and documentation.
• Liaise with internal departments to track order progress (production, procurement, engineering).
• Help manage customer enquiries and ensure timely responses.
• Support the preparation of sales reports, forecasts and presentations.
• Monitor email inboxes and respond or escalate queries as appropriate.
• Assist with scheduling meetings and maintaining calendars.
• Provide reception cover during breaks and annual leave.
• Learn and follow company procedures, quality standards and compliance requirements.

Skills

Sales support

Customer service

Order entry

ERP/CRM systems

Education

Apprenticeship programme

Tools

ERP/CRM software

Job description

TechPoint Group, is one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We have opened a new world-class facility and are looking for new talented people to join us on this exciting journey. We are looking for a motivated and organised Apprentice Sales Administrator to join our team within a fast-paced Electronics Manufacturing Services (EMS) environment. This is a great opportunity to gain hands‑on experience in sales support, customer service, and commercial operations while working towards a recognised qualification. You'll play a key role in supporting the account management team with day-to-day administrative tasks, helping ensure smooth communication with customers and efficient processing of orders and enquiries.

Responsibilities

• Support the account management team with order entry and updates in internal systems
• Maintain accurate customer records and documentation
• Liaise with internal departments (e.g. production, procurement, engineering) to track order progress
• Help manage customer enquiries and ensure timely responses
• Support the preparation of sales reports, forecasts, and presentations
• Monitor email inboxes and respond or escalated queries as appropriate
• Assist with scheduling meetings and maintaining calendars
• Provide reception cover during lunch breaks and annual leave
• Learn and follow company procedures, quality standards, and compliance requirements

What You'll Learn

• End‑to‑end sales order process within an EMS environment
• Customer relationship management and communication skills
• Basics of electronics manufacturing and supply chain processes
• Use of ERP/CRM systems
• Commercial awareness and business operations
• Strong attention to detail and good organisational skills
• Good written and verbal communication
• Basic IT skills (Microsoft Office, especially Excel and Outlook)
• Willingness to learn and take initiative
• Positive attitude and strong work ethic
• Interest in business, sales, or administration
• Commitment to completing an apprenticeship programme
• Structured training and mentorship
• Opportunity to gain a recognised qualification
• Exposure to a dynamic manufacturing environment
• Career development opportunities within sales or commercial roles
• Supportive team culture