Customer Service Apprentice

Hate My Phone; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established recycling company in Birmingham is looking for a dedicated individual to join their team in a full-time customer service role. This position involves managing daily operations, assisting customers through various communication channels, and ensuring a positive customer experience. The company values quality service and environmental responsibility, making it a great place for those passionate about sustainability and customer care. With training provided and opportunities for growth, this role is perfect for someone eager to develop their skills in a supportive environment.

Qualifications

• Level 2 qualification in Customer Service is required.
• Functional Skills in Maths/English may be necessary.

Responsibilities

• Manage day-to-day platforms and respond to customer messages.
• Assist customers face-to-face and resolve issues effectively.

Skills

Customer Service

Problem Solving

Communication

Excel

Education

Customer Service Practitioner Level 2

Functional Skills in Maths/English

Tools

Excel

Job description

Hate My Phone Ltd, a recycling company established in 2016 and based in Birmingham, has recycled many devices that are new, used, or broken, offering great value and environmentally friendly disposal methods, all while ensuring customer satisfaction and quality service.

We have a possible opportunity for a full-time role to continue progressing and developing within the business.

Responsibilities:

• Managing day-to-day platforms
• Replying to customer messages
• Creating templates
• Problem solving
• Use of Excel
• Dealing with customer issues
• Telephone calls/emails
• Helping customers with their experiences
• Face-to-face customer interaction
• Any other day-to-day duties as requested

Qualifications:

• Customer Service Practitioner Level 2
• Functional Skills in maths/English if required

Training will be carried out within the working environment, including an online portfolio and face-to-face/remote sessions with a coach every 4-8 weeks.

Working hours: Monday - Friday, 30-min break, 9:30am - 4:00pm or 10:00am - 4:30pm.