Customer Service Apprentice

Getting In Limited; Worcester; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in the UK is offering a Customer Service Apprentice position aimed at developing essential skills in customer interaction and service excellence. The role involves managing phone, email, and live chat queries while working under pressure in a dynamic environment. The opportunity includes formal training leading to a Level 2 qualification, with support and hands-on experience to ensure professional growth.

Qualifications

• Skills in communication, problem solving, and IT are crucial for the role.
• Must be able to work under pressure and be self-motivated.
• Team working and customer-oriented mindset required.

Responsibilities

• Handle customer interactions through phone, email, and live chat.
• Resolve customer queries and complaints effectively.
• Collaborate with team members to deliver outstanding customer service.

Skills

Communication skills

Problem solving skills

Team working

IT skills

Flexibility

Reliability

Education

Level 2 Customer Service qualification

Job description

What do you want to search? Keyword Apprenticeship Type Location

Customer Service Apprentice

, Apply From: 12/06/2025

Learning Provider

Delivered by HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Employer

Worcester Bosch

Vacancy Description

To effectively achieve the following core responsibilities of the Contact Centre:

• Handling all relevant customer interactions, through phone, email and live chat, which includes booking appointments for maintenance and repairs
• Resolving customer queries and complaints
• Remote troubleshooting, utilising problem-solving skills and persuasive communication
• Capturing, maintaining, and ensuring the quality of customer data within our databases
• To have contact with internal and external customers
• Collaborating within your team and other supporting departments to ensure outstanding customer service and enhance networking
• To provide ‘World Class’ Customer Service by identifying needs, offering solutions, and resolving queries efficiently
• To work in line with our company vision “Warming lives, protecting our future"
• Participate in training and development activities to enhance your skills and knowledge
• Follow company policies and procedures to maintain service quality and compliance

Key Details

Vacancy Title

Customer Service Apprentice

Employer Description

Formed in 1962 in Worcester. Worcester, Bosch Group has had many transformations during its history, growing from a small engineering works to the market leader in boilers in the UK that it is today.In 1992 Worcester heat systems joined the Bosch Group to become an important element of Europe's premier domestic heating equipment company.https://www.worcester-bosch.co.uk/about/history

Vacancy Location

Cotswold Way Warndon WR4 9SW

Wage Frequency

Custom

Number of Vacancies

5

Vacancy Reference Number

1000325072

Key Dates

Apply From

12/06/2025

Closing Date For Applications

2025-06-23 23:59:59

Interview Begin From

Possible Start Date

2025-08-05 00:00:00

Training

Training to be Provided

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and well-being, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Level 2 Customer Service qualification.

There is also a five-day team building residential trip that is held in the spring of each year.

Learning Provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Skills Required

Communication skillsIT skillsProblem solving skillsTeam workingInitiativeWritten skillsNumeric skillsForward thinkingAbility to work under pressureFlexibilityPunctualityExcellent attendanceCustomer orientatedReliableDedicatedSelf motivated

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