Customer Service Apprentice

Getting In Limited; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Apprentice to join their dynamic team. In this role, you will be the first point of contact for clients, ensuring calls are answered promptly and professionally. You'll manage administrative tasks, support refurbishment projects, and maintain accurate records on company databases. This apprenticeship offers a blended learning experience, combining work-based training with supportive workshops. If you are eager to develop your skills in a collaborative environment and make a meaningful impact, this is the perfect opportunity for you.

Qualifications

• Strong communication and customer care skills are essential.
• Attention to detail and organizational skills are highly valued.

Responsibilities

• Be the first point of contact for incoming calls and manage administrative tasks.
• Ensure accurate information is recorded on company databases.

Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Logical thinking

Team working

Initiative

Patience

Education

Customer Service Practitioner Level 2 Apprenticeship Standard

Tools

AS400

GPRS Data Site

Microsoft Teams

Job description

What do you want to search? Keyword Apprenticeship Type Location

Customer Service Apprentice

Apply From: 11/01/2025

Learning Provider

Delivered by WEST NOTTINGHAMSHIRE COLLEGE

Employer

DAWSONRENTALS TEMPERATURE CONTROL SOLUTIONS LIMITED

Vacancy Description

• Be the first point of contact for all incoming calls ensuring they are answered promptly and efficiently in a professional manner.
• Managing all administrative tasks including any servicing requirements of all assets, modification requests or breakdowns from the clients.
• Always representing yourself and Dawsongroup in a professional manner.
• Ensuring all information is recorded accurately on company databases (M Drive / AS400).
• Monitor and order necessary stock held at 3rd party repair agents ensuring a suitable level is kept at all times to aid with repairs and maintenance.
• Carry out stock checks weekly and document all information accurately on the AS400 monitoring any increase or decrease in use of a specific product, reporting findings to the service manager.
• Supporting the Service Controllers and Quality Inspector with booking in of small refurbishment projects, coordinating, gathering information for engineers and liaising with customers.
• Prepare an electronic refurbishment pack detailing all relevant information including costings, drawings and full scope of works.
• Saving on company database for the colleagues to access at any time.
• Monitor our web-based systems (GPRS Data Site) and alerting the Service Manager to any irregular information that requires attention.

Key Details

Vacancy Title

Customer Service Apprentice

Employer Description

Dawsongroup Temperature Control Solutions Ltd (DGTCS) is a subsidiary of Dawsongroup PLC, a successful privately owned asset rental company operating within UK and Europe. DGTCS, as the name suggests, offers temperature control solutions for businesses across a range of industry sectors.

Vacancy Location

Export Drive Sutton-In-Ashfield NG17 6AF

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000295023

Key Dates

Apply From

11/01/2025

Closing Date For Applications

2025-02-03 23:59:59

Interview Begin From

Possible Start Date

2025-02-10 00:00:00

Training

Training to be Provided

Customer Service Practitioner Level 2 Apprenticeship Standard:

• You will experience a blended learning model.
• You will gather learning evidence, journals and off-the-job records using your e-portfolio.
• This is predominantly a work-based programme which means that your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our Derby Road campus. Monthly tutorials are held via Microsoft Teams.

Learning Provider

WEST NOTTINGHAMSHIRE COLLEGE

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical thinking, Team working, Initiative, Patience.

Apply Now