Customer Service Apprentice

Specsavers; Hertford Heath; On-site; GBP 16,000; Full time

Job summary

An established industry player is seeking proactive individuals for a Customer Service Apprentice role. This exciting opportunity allows you to embark on a rewarding career in optics while receiving hands-on training in a supportive environment. Over 13 months, you will develop essential skills in customer service and retail management, all while enjoying a full-time wage. With a friendly team backing you, this apprenticeship is not just a job; it's a chance to grow and thrive in a fantastic company. Don't miss out on the opportunity to make a difference in customers' lives and build a successful career.

Benefits

Discounted benefits scheme

Extra day off for your birthday

Confidential employee helpline

Outstanding clinical development opportunities

Discounted hearing and eyecare benefits

Enhanced sick pay after a year

Enhanced pay for family leave

Qualifications

• Passion for providing excellent customer service and teamwork.
• Confidence in using IT systems and good communication skills.

Responsibilities

• Support customers with their needs and provide excellent service.
• Learn and develop skills in a full-time retail environment.

Skills

Excellent customer service

Teamwork

Initiative

IT systems proficiency

Communication skills

Openness to feedback

Job description

Customer Service Apprentice - Hertford

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.

We are currently looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in retail or management. This apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all while being surrounded by a friendly, highly-experienced team who will support you every step of the way.

What’s on offer?

Our apprenticeship scheme gives you the chance to set yourself up for a great career in a fantastic company while earning a full-time wage.

• Salary £8.00 per hour - £15,600 per annum
• Full time – 37.5 hours with weekend working
• Specsavers Perks – our discounted benefits scheme
• Extra day off for your birthday
• WeCare – UK confidential employee helpline
• Outstanding clinical and professional development opportunities
• Discounted hearing and eyecare benefits
• Enhanced sick pay (after a year of service)
• Enhanced pay for family leave (Maternity/Paternity etc)

What we’re looking for?

If this sounds like you, we need you to have a few skills to get started as a Customer Service Apprentice. These include:

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process

Find out more

For more detailed information about the Specsavers Apprenticeship programme, please click the link below.

Apprenticeships at Specsavers | Specsavers UK Careers

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