Customer Service Apprentice

Getting In Limited; London; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established high street company is seeking a Customer Service Apprentice to join their dynamic team. This role is perfect for individuals looking to start a career in customer service, where you'll engage with customers, provide product advice, and ensure a welcoming environment. You'll receive on-the-job training and support to develop essential skills, making this an exciting opportunity to grow in a fast-paced setting. If you're passionate about helping others and enjoy a customer-focused role, this apprenticeship could be the perfect fit for you.

Qualifications

• Communication and customer care skills are essential for this role.
• Attention to detail and organization skills are highly valued.

Responsibilities

• Handle customer enquiries face to face, via phone, and email.
• Ensure excellent customer service and resolve complaints effectively.
• Maintain cleanliness and stock levels in the shop.

Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Team working

Initiative

Education

Level 2 English and Maths

Entry Level 3 English and Maths (if applicable)

Job description

Customer Service Apprentice

Apply From: 23/11/2024

Learning Provider

Delivered by SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Employer

Cash Exchange

Vacancy Description

The role is based in one of our busy high street premises and involves lots of customer interaction and giving them advice on the products & services we specialise in. It is ideally suited to someone looking for a customer related career.

Duties:

• Dealing with customer enquiries mainly face to face but also via telephone and email
• Ensuring excellent customer service is delivered during the enquiry process
• Replenishing stock levels in the shop
• Ensuring the shop is kept clean and tidy at all times so it is an inviting place for customers to visit
• Resolving any customer complaints received or escalating the issue to the Manager
• To assist customers with product information
• Work with management to keep up-to-date product knowledge
• There will be some occasions when you will be handling customer payments – full training will be given

Key Details

Vacancy Title

Customer Service Apprentice

Employer Description

Cash Exchange are an established high street company specialising in cash loans, foreign exchange, retail sales through high street premises of products purchased from both individuals and other businesses.

Vacancy Location

1387 LONDON ROAD LONDON SW16 4AN

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000288340

Key Dates

Apply From

23/11/2024

Closing Date For Applications

2024-12-04 23:59:59

Interview Begin From

Possible Start Date

2025-01-02 00:00:00

Training

Training to be Provided

• On the job training delivered by the employer
• Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment.
• For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
• Allocation of an apprenticeship delivery coach who will carry out regular training
• Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
• Identify, track and support 6 hours off the job training activities
• Quarterly formal progress review meetings, identifying learning achievements and next steps

Learning Provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative