Customer service and Operations executive

Newmedia; London; On-site; GBP 32,000 - 34,000; Full time

Job summary

A leading gourmet food delivery business seeks a Customer Service and Operations Executive in London. This office-based role involves managing customer queries, daily administration, and supporting marketing efforts. The ideal candidate will have relevant experience and a passion for gourmet food, with benefits including free lunches and food tastings.

Benefits

Free Friday lunch

Regular food tastings

Collaborative culture

Qualifications

• Previous experience in customer service or operations role.
• Interest in gourmet food is beneficial.

Responsibilities

• Managing daily administration tasks and customer communications.
• Handling customer queries and complaints professionally.
• Collaborating with the team for smooth daily operations.

Skills

Customer Service

Communication

Administration

Sales

Job description

Customer Service and Operations Executive

Be among the first 25 applicants - 1 week ago

Customer Services and Operations Advisor (Gourmet Food)
Stratford - Office based
£32,000-34,000

Our client is one of the UK's most prestigious gourmet food delivery businesses, serving a wide range of longstanding customers including corporate clients.

A varied and busy customer support role has arisen, acting as a key conduit throughout the business and building strong relationships with customers via phone and email queries.

The role includes answering customer queries, managing daily admin, and supporting marketing efforts for existing and new customers.

Duties Include:

1. Managing daily administration tasks, including order processing, shipping documents, and customer communications.
2. Managing the info@ inbox and responding to all customer queries and contact forms promptly.
3. Taking orders via phone and email, providing excellent customer service, and upselling products.
4. Responding to customer queries in a friendly and timely manner.
5. Handling customer complaints professionally, maintaining composure, and escalating issues when necessary.
6. Managing courier shipping to ensure timely delivery and troubleshooting issues.
7. Maintaining positive relationships with internal and external team members.
8. Hiring and training seasonal Christmas support staff.
9. Supporting marketing with pre-planning schedules.
10. Sales reporting.
11. Collaborating with the team to ensure smooth daily operations and process improvements.
12. Updating the WordPress website with new products and seasonal trends.
13. Communicating website update needs to the web team.
14. Editing automated email templates.
15. Managing corporate orders, building relationships with businesses, and creating bespoke gifts.
16. Outreach to new and existing corporate clients.

The ideal candidate will have previous experience in a similar role and an interest in gourmet food. Benefits include free Friday lunch, regular food tastings, and a collaborative culture.

This role is fully office-based, located near Stratford, with plenty of shops and restaurants nearby.

Salary depends on experience.

Love Success is a top recruitment agency based in London, committed to diversity, equity, and inclusion in all aspects of our work. We partner with organizations that foster inclusive workplaces, offering comprehensive training and development programs. We serve as an employment agency for this vacancy.