Customer service and Operations executive

Love Success Recruitment; City Of London; On-site; GBP 32,000 - 34,000; Full time

Job summary

Join a prestigious gourmet food delivery business as a Customer Services and Operations Advisor. In this dynamic role, you'll be the key contact for customers, managing daily operations, and ensuring exceptional service. Your responsibilities will include order processing, customer communications, and supporting marketing initiatives. Enjoy a collaborative work culture with benefits like free Friday lunches and regular food tastings. If you have a passion for food and a knack for customer service, this is the perfect opportunity to make a meaningful impact in a thriving company.

Benefits

Free Friday Lunch

Regular Food Tastings

Collaborative Work Culture

Qualifications

• Previous experience in customer service or operations is essential.
• Interest in gourmet food is a plus.

Responsibilities

• Manage daily administration tasks and customer communications.
• Handle customer inquiries and complaints professionally.
• Support marketing efforts and maintain the WordPress website.

Skills

Customer Service

Order Processing

Communication Skills

Problem Solving

Sales Skills

Education

High School Diploma

Relevant Experience

Tools

WordPress

Email Management Systems

Job description

Customer Services and Operations Advisor (Gourmet Food)

Location: Stratford - Office based

Salary: £32,000-34,000

Our client is one of the UK's most prestigious gourmet food delivery businesses, serving a wide range of longstanding customers, including corporate clients.

This is a varied and busy customer support role, acting as a key contact within the business and building strong relationships with customers via phone and email.

Responsibilities include:

1. Managing daily administration tasks, including order processing, shipping documentation, and customer communications.
2. Handling the info@ inbox and responding to customer queries and website contact forms promptly.
3. Taking orders over the phone and email, providing excellent customer service, and upselling products.
4. Responding to customer inquiries in a friendly and timely manner.
5. Managing customer complaints professionally, maintaining composure during stressful situations, and escalating issues when necessary.
6. Coordinating courier shipments, ensuring timely delivery, and troubleshooting issues.
7. Maintaining positive relationships with team members and external partners.
8. Hiring and training seasonal Christmas support staff.
9. Supporting marketing efforts, including pre-planning marketing schedules.
10. Generating sales reports.
11. Collaborating with the team to ensure smooth daily operations and process improvements.
12. Updating the WordPress website with new products, following seasonal trends.
13. Communicating website update needs to the web team.
14. Editing automated email communications.
15. Managing corporate orders, building relationships with businesses, and creating bespoke orders and gifts.
16. Outreach to new and existing corporate clients.

The ideal candidate will have previous experience in a similar role and an interest in gourmet food. Benefits include free Friday lunch, regular food tastings, and a collaborative work culture.

This role is fully office-based, located near Stratford with many shops and restaurants nearby.

Salary depends on experience.

Love Success is a leading recruitment agency based in London, committed to diversity, equity, and inclusion in all our practices. We serve as an employment agency for this vacancy.