Driver Operations Executive

FREENOW; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

FREENOW is seeking a Driver Operations Executive in London for a 12-month maternity cover. This hybrid role involves supporting drivers, enhancing service quality, and engaging with the driver community. Ideal candidates will have experience in operational roles and a passion for customer service.

Benefits

Flexible working arrangements

Sabbatical & special leave policies

Health Insurance

Employee assistance program

Qualifications

• 6 months to 1 year experience in an operational or customer-facing role.
• Experience in the ride-hailing industry is a bonus.
• Excellent written and verbal communication skills.

Responsibilities

• Onboarding drivers and ensuring excellent service.
• Conducting driver outreach and gathering feedback.
• Supporting driver engagement campaigns.

Skills

Relationship-building

Communication

Data-driven decision making

Customer service

Job description

Driver Operations Executive (maternity coverage)

London

Location : Come and join us in London

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

This exciting customer-facing role assisting the Senior Operations Manager aims to develop, manage & build relationships with our most important customers - our drivers. In this role, you will ensure that drivers using the FREENOW platform are offering the best quality of service possible by identifying, proposing new ideas and actioning a variety of driver behaviours. You will strive to deliver a superior level of service to drivers using the FREE NOW App, so they in turn can provide a superior level of service to our passengers.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Operations Executives who strive for excellence and like to have fun. Are you ready for your next ride?

This role is hybrid, minimum 3 days per week from our office in London and has a duration of 12 months, starting on July 15th.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Being the first point of contact for drivers and delivering excellent and personalised support to new and existing drivers through calls and face to face visits.
• Onboarding drivers, including ones with zero emission vehicles, ensuring accuracy and an excellent level of face to face service.
• Driver Outreach, meeting our drivers where they are on the streets of London! Gaining feedback to improve engagement and ensure FREENOW’s presence is noticed by the London community of Black Cab drivers.
• Collaborating across departments to generate interest FREENOW strategy amongst our existing driver base.
• Enabling successful performance through driver engagement campaigns
• Supporting in additional projects including follow up of driver quality, engagement and acquisition, deployment of on car advertisement, driver app improvement & bug reporting, testing and competitor research & market share analysis.

Our Tools/Core Competences: ZenDesk | Calendly | JotForm | Workday | Slack | GSuite

TO BE SUCCESSFUL IN THIS ROLE:

• 6 months or 1 year experience in an operational or customer facing role. Experience in the ride-hailing industry is a bonus.
• You are a relationship-builder, enjoy meeting new people and are great at quickly understanding how to best work together.
• A passion for leveraging AI tools and identifying automation opportunities to streamline workflows, improve efficiency, and deliver smarter operational solutions.
• Proactive, personable, confident and able to deal with an array of different characters and tailor your communication accordingly.
• Naturally outgoing and highly engaging, with the ability to energise others, build rapport quickly, and create a positive experience for both colleagues and customers.
• Being comfortable working with datasets & making data driven decisions.
• Excellent level of written and verbal communication skills.

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Mobility Credit
• Health Insurance
• Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work .

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

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