Customer Service and Access Officer

Leicester City Council; Newcastle upon Tyne; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme

Flexible working

Training & development opportunities

Discounts on city buses and trains

Job summary

Leicester City Council is seeking a capable administrator to support meeting room AV equipment, IT systems, and related databases. You will manage bookings and assist with room and facilities setup to ensure smooth operations across our corporate premises.

The role requires good literacy and numeracy, effective communication, and the ability to adapt to changing needs. A positive, proactive approach is essential for delivering a high-quality public service.

Qualifications

• Good literacy and numeracy skills for accurate processing and record maintenance.
• Ability to communicate effectively with people at all levels.
• Flexible and adaptable with the ability to respond to emergencies.
• Proactive and motivated with a focus on a positive work environment.

Responsibilities

• Operate and maintain meeting room AV equipment and related IT systems.
• Manage room bookings using the booking system and assist with room/facilities setup.
• Ensure content management systems and other databases are up to date.
• Provide a welcoming and professional service to colleagues and visitors.

Job description

You're efficiently and effectively operate meeting room AV equipment, a range of I.T systems and relevant computer system databases including Content management systems ensuring that all information entered and retrieved is up to date. You'll also manage room bookings using information in the booking system and other requests assists with rooms and facilities being set up appropriately.

The ideal candidate will have good literacy and numeracy skills to undertake accurate processing of documentation and maintenance of records. As a confident individual, you'll be able to communicate effectively with people at all levels using interpersonal skills. You'll be flexible and adaptable, with the ability to think on your feet and able to respond to emergency situations. As an enthusiastic and motivated person, you'll be passionate about creating a positive working environment.

Full Time / 37 Hours Per Week / Permanent

Full Time / 37 Hours Per Week / Fixed Term for 6 Months

We are looking for an individual who has the skills, ability, attitude and motivation to deliver a high class, quality service, within our busy Corporate Premises.

Working with colleagues, members of the public, contractors, external companies, health and safety and public sector bodies to ensure we provide a welcoming, professional and safe environment for all people that enter our buildings.

This is a full time, on both permanent and fixed term basis, working 37 hours per week. You'll be expected to work on rotating shifts between 07:00-18:30 with the flexibility to work until 9pm every third week. Depending on the needs of the service, you may need to work occasional weekends. You'll be based between City Hall and Town Hall.

What you'll be doing, What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance.

You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

• generous annual leave
• membership of the Local Government Pension Scheme
• option of flexible working
• chance to develop your skills and expertise with a variety of training and development opportunities
• flexible benefits, including discounts on city buses and trains

Join us