Assistant Neighbourhood Housing Officer

Leicester City Council; Leicester; Hybride; GBP 24 000 - 28 000; Plein temps

Avantages offerts par ce poste

Flexible working

Generous annual leave

Local Government Pension Scheme

Bus/train discounts

Résumé du poste

Leicester City Council is recruiting an Assistant Neighbourhood Housing Officer to support the Neighbourhood Housing Team with property, communal and estate inspections, including fire safety work.

This busy role involves visiting homes and estates, recording findings and assisting in achieving fire safety compliance under government legislation. The post is full-time, 37 hours per week, on a fixed-term 12-month contract with hybrid working at St Marks office.

Qualifications

• Experience writing reports and accurate notes.
• Good customer care skills and ability to interview customers.
• Strong literacy and numeracy to perform job tasks.
• Organisational and prioritisation skills to manage workload.

Responsabilités

• Assist in the delivery of local tenancy and estate management service to tenants, leaseholders, and residents.
• Maintain housing stock by ensuring fire safety compliance and carrying out inspections.
• Record and report on fire safety matters and assist the Building Responsible Officer.
• Visit homes and estates across the city, respond to service requests, and update records.

Description du poste

Full Time / 37 Hours Per Week / Fixed Term for 12 Months

An exciting opportunity has arisen for Assistant Neighbourhood Housing Officers to join our Neighbourhood Housing Team in undertaking property, communal and estate inspections including fire safety work.

This role is key in identifying corrective actions necessary to be compliant with fire safety regulations informing management, tenants, and leaseholders as necessary.

For this role, you'll be working in line with government legislation, completing our statutory duty in carrying out fire inspections. It is an active role so if you are looking for something that involves being on your feet, then this is for you.

This is a full-time position, working 37 hours per week on a fixed term basis (over 12 months). You'll have flexibility in hybrid working being both office based, at St Marks office.

What you'll be doing

In this role you'll assist in the delivery of local tenancy and estate management service to tenants, leaseholders, and residents and will assist in the duties of the Building Responsible Officer.

You'll be responsible for maintaining the council's housing stock by ensuring fire safety compliance and you will follow a strict regime of routinely inspecting, accurately recording, and reporting on fire safety matters and assisting the Building Responsible Officer. This means carrying out tests on equipment such as emergency lighting, fire alarms, hose reels, dry and wet risers etc. This means you'll be required to attend Fire Risk Assessments and fire safety audits carried out by Leicestershire Fire and Rescue Service, whilst effectively working with repairs, property, and technical services to ensure effective provision of service.

You'll visit people in their homes and other locations across the city and carry out inspections on estates and in communal areas of flats. This also means, you'll be responding to tenancy management service requests from tenants, leaseholders, and residents and using your IT skills, you'll update databases and maintain records, whilst assisting in enquiries from customers, elected members, and other statutory and voluntary organisations.

What you'll need

You'll be required to demonstrate previous experience of writing reports, making accurate written notes and accurate observations. You will have good customer care skills, be able to interview customers and have experience of working in customer facing service. Using your excellent communication skills, you will have the ability to resolve difficult situations with tact and diplomacy.

To succeed in this role, you must also be able to demonstrate literacy and numeracy enough to perform job tasks.

Using your organisation and prioritisation skills you'll successfully manage your own workload and work as part of a team.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/language balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page.

Interviews will take place on Thursday 5th and Friday 6th November 2026.