HUB Admin Assistant

Leicestershire County Council; Leicester; On-site; GBP 27,000 - 28,000; Full time

Job summary

Leicestershire County Council is seeking an organised and proactive Business Support Administrator to join our dedicated team. This is an excellent opportunity for an individual who enjoys working in a busy environment, providing high-quality administrative support and delivering excellent customer service.

As a Business Support Administrator, you will play a vital role in supporting the day-to-day operations of the service, ensuring administrative processes run efficiently and effectively.

Qualifications

• Good written and spoken English equivalent to functional skills level 2 or above.
• Reception and customer care experience.
• Clerical tasks: word processing, filing, photocopying and data input.
• Able to handle cash and payments accurately.

Responsibilities

• Provide comprehensive administrative support to teams and managers.
• Manage correspondence, emails, and telephone enquiries professionally.
• Maintain accurate records, databases, and filing systems.
• Process documentation, invoices, and data within agreed timescales.
• Ensure compliance with council policies and data protection requirements.
• Build positive relationships with colleagues, partners and the public.

Skills

Reception experience

Customer service

Clerical skills

Data entry

Cash handling

Teamwork

Confidentiality

Numeracy

Job description

Organisation: Leicestershire County Council

Work Location: Enderby Adult Learning Centre, Townsend Rd, Enderby, Leicester, LE19 4PG

Salary: £26,853 - £27,282 per annum (pro rata for part time)

Working Hours:Full Time: 37 hours per week

Working Pattern: Monday 11.30am - 7.30pm, Tuesday - Thursday 9am - 5pm, Friday 9am - 4.30pm

Contract Type: Permanent

Closing Date: 25th October 2026

Interview Date(s): Thursday 29th October 2026

Leicestershire County Council is seeking an organised and proactive Business Support Administrator to join our dedicated team. This is an excellent opportunity for an individual who enjoys working in a busy environment, providing high-quality administrative support and delivering excellent customer service.

As a Business Support Administrator, you will play a vital role in supporting the day-to-day operations of the service, ensuring administrative processes run efficiently and effectively. You'll work closely with colleagues, managers, and external stakeholders to help deliver excellent outcomes for the residents of Leicestershire.

About the Role

As a Business Support Administrator, you will play a vital role in supporting the day-to-day operations of the service, ensuring administrative processes run efficiently and effectively.

You will be the first point of contact for our learners and visitors to our venue. The post covers a variety of admin tasks to also include the delivery of exams, inputting data accurately into our system to enrol learners onto our courses, processing payments, and to provide an excellent customer service to learners and curriculum teams.

You'll work closely with colleagues, managers, and external stakeholders to help deliver excellent outcomes for the residents of Leicestershire.

Key Responsibilities

• Provide comprehensive administrative support to teams and managers.
• Manage correspondence, emails, and telephone enquiries professionally and efficiently.
• Maintain accurate records, databases, and filing systems.
• Cash handling
• Process documentation, invoices, and data accurately and within agreed timescales.
• Ensure compliance with council policies, procedures, and data protection requirements.
• Build positive working relationships with colleagues, partners, and members of the public.

Apprenticeship Opportunity

For the right candidate, this post may be offered as an apprenticeship, providing the opportunity to achieve the Level 3 Business Administrator apprenticeship while working in a permanent paid role with Leicestershire County Council. You will receive structured workplace training, supervision and protected off-the-job learning through the Adult Learning Service.

Applicants for the apprenticeship route will be assessed on their communication, customer service, digital, organisational and teamwork skills, together with their willingness to learn, rather than extensive administrative experience.

If you would like to be considered for the apprenticeship route, please indicate this in your application. Eligibility and suitability will be confirmed through the recruitment and initial assessment process, with any prior learning or experience taken into account.

The post requires out of hours cover and you must be available to work up to a maximum of 2 evenings a week and up to 8 Saturdays per annum.

An enhanced DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Have a good standard of written and spoken English equivalent to functional skills level 2 or above, and a good standard of numeracy.
• Reception and customer care experience.
• Clerical experience in a range of tasks to include word processing, filing, photocopying, taking and relaying messages, data input and maintaining records.
• Routine cash handling.
• Organising tasks to meet priorities.
• Working as a team member.
• Be aware of the importance of confidentiality .

In addition, we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Zoë Davies - Business Support Team Manager

Telephone: [phone].

Email: [e-mail]