Customer Service and Access Officer

Leicester City Council; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme

Flexible working

Transport discounts

Job summary

Leicester City Council is seeking a dedicated facilities assistant to operate meeting room AV equipment, IT systems and related databases, and to manage room bookings between City Hall and Town Hall. The role requires good literacy and numeracy, strong interpersonal skills, and the ability to work flexibly on rotating shifts from 07:00 to 18:30, with occasional weekends and possible late evenings.

You will join a team delivering a high-quality, welcoming environment with generous annual leave,

Qualifications

• Good literacy and numeracy skills to process documentation and maintain records.
• Confidence communicating with people at all levels using interpersonal skills.
• Flexible and adaptable with ability to respond to emergencies.

Responsibilities

• Operate meeting room AV equipment and ICT systems.
• Manage room bookings and maintain related databases.
• Set up rooms and facilities as required for events/meetings.
• Ensure information is entered and retrieved accurately and up to date.
• Collaborate with colleagues and external partners to maintain a safe environment.

Skills

Literacy & numeracy

Interpersonal skills

Flexible & adaptable

Problem solving

Emergency response

Positive attitude

Job description

You'll efficiently and effectively operate meeting room AV equipment, a range of I.T systems and relevant computer system databases including Content management systems ensuring that all information entered and retrieved is up to date. You'll also manage room bookings using information in the booking system and other requests assists with rooms and facilities being set up appropriately.

What you'll need

The ideal candidate will have good literacy and numeracy skills to undertake accurate processing of documentation and maintenance of records. As a confident individual, you'll be able to communicate effectively with people at all levels using interpersonal skills. You'll be flexible and adaptable, with the ability to think on your feet and able to respond to emergency situations. As an enthusiastic and motivated person, you'll be passionate about creating a positive working environment.

We are looking for an individual who has the skills, ability, attitude and motivation to deliver a high class, quality service, within our busy Corporate Premises.

Working with colleagues, members of the public, contractors, external companies, health and safety and public sector bodies to ensure we provide a welcoming, professional and safe environment for all people that enter our buildings.

This is a full time, on both permanent and fixed term basis, working 37 hours per week. You'll be expected to work on rotating shifts between 07:00-18:30 with the flexibility to work until 9pm every third week. Depending on the needs of the service, you may need to work occasional weekends. You're based between City Hall and Town Hall.

What you'll be doing, What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

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