Operations Support Assistant

Peterborough First group; Peterborough; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

25 days annual leave + bank holidays

Cycle to Work scheme

Employee discounts

Pension scheme

Training opportunities

Volunteer hours

Job summary

Peterborough City Council is seeking an organised Operations Support Assistant to provide essential business support across Regulatory Services. You will handle administrative duties, maintain records, prepare reports and respond to customer inquiries in a busy environment.

The role requires strong communication and organisational skills, with the ability to work independently. The post offers 21 hours per week, flexible arrangements, and opportunities for development within a supportive team.

Qualifications

• Experience in an administrative or office environment.
• Excellent communication and organisational skills.
• Ability to prioritise workload and work independently.
• Proficient with Microsoft 365 applications (Outlook, Word, Excel).
• Positive, flexible and customer-focused approach.

Responsibilities

• Provide administrative and business support across Regulatory Services.
• Maintain accurate records, databases and filing systems.
• Prepare standard correspondence, reports and documentation.
• Respond to customer inquiries in a professional and timely manner.
• Support meetings, diary management and general office organisation.
• Assist with data reporting and performance information.
• Collaborate with colleagues to deliver an efficient, customer-focused service.

Skills

Administrative experience

Customer service

Microsoft 365

Tools

Outlook

Word

Excel

Job description

Please note the salary quoted is for full time hours and will be pro rata accordingly.

All about the Role

We are looking for a highly organised and motivated Operations Support Assistant to join our team and provide essential business support across a busy service area.

This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast-paced environment and taking pride in delivering high-quality support to colleagues and customers.

The successful candidate will help ensure the smooth day-to-day operation of the service by:

• Providing administrative and business support across Regulatory Services.
• Maintaining accurate records, databases and filing systems.
• Preparing standard correspondence, reports and documentation.
• Responding to customer enquiries in a professional and timely manner.
• Supporting meetings, diary management and general office organisation.
• Assisting with data reporting and performance information.
• Working collaboratively with colleagues to deliver an efficient and customer-focused service.

We are looking for someone who:

• Has experience working in an administrative or office environment.
• Has excellent communication and organisational skills.
• Can prioritise their workload and work independently.
• Is confident using Microsoft 365 applications, including Outlook, Word and Excel.
• Demonstrates a positive, flexible and customer-focused approach.

In return, we offer flexible working arrangements, training opportunities and the chance to work within a supportive team making a real difference to local services.

Working Pattern: 21 hours per week. We would ideally like the hours worked across four days (5.25 hours per day), however alternative arrangements will be considered with the successful candidate.

Our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

Our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.
We are committed to making our recruitment process as accessible as possible. If you are a person who has or considers yourself to have a disability and you require reasonable adjustments to the application or interview process, please contact [e-mail].
Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us