Assistant Neighbourhood Housing Officer

Leicester Bus Partnership; Leicester; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme

Flexible working

Training opportunities

Transport discounts

Job summary

Leicester City Council is looking for Assistant Neighbourhood Housing Officers to join our Neighbourhood Housing Team, carrying out property, communal and estate inspections, including fire safety work across Leicester.

You will inspect fire safety equipment, participate in Fire Risk Assessments, update databases, report findings, and support tenants, leaseholders and residents while coordinating with repairs and technical teams in a hybrid role.

Qualifications

• Experience of writing reports and taking accurate notes.
• Good customer care skills and ability to interview customers.
• Excellent communication skills to resolve difficult situations with tact.
• Literacy and numeracy sufficient to perform job tasks.
• Organisational and prioritisation skills to manage own workload.

Responsibilities

• Carry out property, communal and estate inspections including fire safety work.
• Conduct tests on equipment such as emergency lighting, fire alarms, hose reels, dry and wet risers.
• Attend Fire Risk Assessments and fire safety audits with Leicestershire Fire and Rescue Service.
• Update databases and maintain records; assist enquiries from customers and other stakeholders.
• Work with repairs, property and technical services to ensure effective service delivery.

Skills

Report writing

Customer service

Communication skills

Literacy/numeracy

Organization

Teamwork

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference REQ8251 Date posted 08/10/2026 Application closing date 22/10/2026 Location Hybrid working - Home and Leicester City Offices Salary £27,274 - £29,071 Per Year Package Total benefit value (includes pension contribution and full holiday entitlement):£39,164 Contractual hours 37 Basis Full time Job category/type City Services Attachments Job Specification.pdf

Full Time / 37 Hours Per Week / Fixed Term for 12 Months

An exciting opportunity has arisen for Assistant Neighbourhood Housing Officers to join our Neighbourhood Housing Team in undertaking property, communal and estate inspections including fire safety work.

This role is key in identifying corrective actions necessary to be compliant with fire safety regulations informing management, tenants, and leaseholders as necessary.

For this role, you’ll be working in line with government legislation, completing our statutory duty in carrying out fire inspections. It is an active role so if you are looking for something that involves being on your feet, then this is for you.

This is a full-time position, working 37 hours per week on a fixed term basis (over 12 months). You’ll have flexibility in hybrid working being both office based, at St Marks office.

What you’ll be doing

In this role you’ll assist in the delivery of local tenancy and estate management service to tenants, leaseholders, and residents and will assist in the duties of the Building Responsible Officer.

You’ll be responsible for maintaining the council’s housing stock by ensuring fire safety compliance and you will follow a strict regime of routinely inspecting, accurately recording, and reporting on fire safety matters and assisting the Building Responsible Officer. This means carrying out tests on equipment such as emergency lighting, fire alarms, hose reels, dry and wet risers etc. This means you'll be required to attend Fire Risk Assessments and fire safety audits carried out by Leicestershire Fire and Rescue Service, whilst effectively working with repairs, property, and technical services to ensure effective provision of service.

You’ll visit people in their homes and other locations across the city and carry out inspections on estates and in communal areas of flats. This also means, you'll be responding to tenancy management service requests from tenants, leaseholders, and residents and using your IT skills, you’ll update databases and maintain records, whilst assisting in enquiries from customers, elected members, and other statutory and voluntary organisations.

What you’ll need

You’ll be required to demonstrate previous experience of writing reports, making accurate written notes and accurate observations. You will have good customer care skills, be able to interview customers and have experience of working in customer facing service. Using your excellent communication skills, you will have the ability to resolve difficult situations with tact and diplomacy.

To succeed in this role, you must also be able to demonstrate literacy and numeracy enough to perform job tasks.

Using your organisation and prioritisation skills you’ll successfully manage your own workload and work as part of a team.

What we can offer you

• As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance.
• You’ll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking.
• We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities.
• In addition, you can choose froma number offlexible benefits,including discounts on city buses and trains.
• Foran illustrative value of your benefits package,take a look at ourbenefits calculator.

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you.We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.

Interviews will take place on Thursday 5th and Friday 6th November 2026.