Customer Service Analyst

Proclinical Staffing; Welwyn Garden City; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading life sciences recruiter is seeking a Junior Customer Service Analyst in Welwyn Garden City. This role focuses on providing proactive, customer-oriented support to end users, developing IT problem-solving and people skills in a dynamic environment.

Qualifications

• Experience in a face-to-face customer service environment is advantageous.
• Exposure to platforms like Google Suite and Windows 11 would be an advantage.

Responsibilities

• Provide customer-focused support to over 2,000 end users.
• Support the imaging and configuration of many computers.
• Log and track end user incidents using ITSM systems.

Skills

Customer Service

Teamwork

IT Problem-Solving

Eagerness to Learn

Curiosity

Tools

Google Suite

iOS

Windows 11

ServiceNow

MobileIron

Nexthink

Job description

Direct message the job poster from Proclinical Staffing

Proclinical is seeking a Junior Customer Service Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. This is an excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment.

Responsibilities:

• Provide proactive, customer-focused support to over 2,000 end users.
• Support the imaging and configuration of many computers.
• Use ITSM systems to log and track end user incidents, working within SLAs.
• Build strong relationships within the team and with end users.
• Learn and adapt to our enterprise solutions such as Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink.
• Assist in building and configuring computers for new starters and upgrading existing users' laptops.

Key Skills and Requirements:

• Previous exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink would be an advantage.
• Experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial.
• Experience in a face-to-face customer service environment is advantageous.
• Excellent team working skills.
• Eagerness to learn and acquire new technical skills.
• Curious mindset with a passion for IT.

If you are having difficulty in applying or if you have any questions, please contact Terri-Anne Gray on [e-mail].

Apply Now:

If you are interested in learning more or applying to this exciting opportunity, please complete the form below and attach a copy of your CV. Alternatively, for further details or to talk directly to a life sciences recruitment specialist, please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Science

• Industries

  IT System Operations and Maintenance and Professional Services

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