Client Services Executive

OA; Welwyn Garden City; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Welwyn Garden City is seeking a Client Services Executive to join their supportive team. This full-time role involves managing customer accounts, providing excellent service, and identifying opportunities for additional services. Ideal candidates are proactive, organized, and enjoy problem-solving. With a focus on relationship building, this position offers the chance to grow professionally while receiving support and benefits.

Benefits

Bonus commission opportunities

25 days holiday birthday off

Pension

Healthcare & wellbeing support

Laptop

Phone

Company car

Regular team socials

Qualifications

• 12 months in an office-based role preferred.
• Full UK driving license required.

Responsibilities

• Build and maintain strong relationships with customer accounts.
• Support clients via phone, email, and site visits.
• Help clients with cost-saving decisions.

Skills

Communication

Organization

Problem Solving

Attention to Detail

Customer Service

Education

Grade 5/6 in Maths

Tools

Word

Excel

Outlook

Job description

Location: Welwyn Garden City (Hybrid – 2 days in office)

Job Type: Full-time, Permanent

Hours of Work: Monday – Friday, 37.5 hours per week, flexible start/finish (between 8:00am – 5:30pm)

Client Services Executive – About the Role:

This is an exciting opportunity for a proactive and customer-focused individual to kickstart or grow their career in account management. You’ll be joining a friendly, supportive team where relationship building, organisation, and attention to detail are key.

We’re looking for someone who enjoys helping others, solving problems, and delivering excellent service. Ideal for someone who’s now ready to take ownership of their own accounts and grow professionally.

• Bonus commission opportunities
• 25 days holiday birthday off
• Pension, healthcare & wellbeing support
• Laptop, phone & company car
• Regular team socials

Client Services Executive – Responsibilities:

• Build and maintain strong relationships with your own group of customer accounts
• Support clients via phone, email, and site visits
• Help clients make cost-saving decisions and see the benefit of the service
• Coordinate with internal teams
• Review and present client reports and analysis
• Assist with implementing new services or contract changes
• Identify opportunities to introduce additional services in a consultative way

Client Services Executive – What We’re Looking For:

• Grade 5/6 or above in Maths (equivalent to a B)
• Full UK driving license
• Ideally 12 months in an office based role
• Confident, clear communicator who can build rapport easily
• Highly organised with a keen eye for detail
• Proactive, solutions-focused, and service-driven
• Good basic IT skills – Word, Excel, Outlook
• Comfortable working independently but also a great team player

If you are interested in this role, please apply today with your CV.

WGCCOMMPERM

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency/business. Your application will be considered in competition with others, and we will contact you within 3 working days.

Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract, and permanent placements. To stay updated with our recruitment activity, like us on Facebook, follow us on Instagram, and sign up for free email job alerts on our website.