Administrative Assistant

DSV - Global Transport and Logistics; Tendring; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Enhanced annual leave

Salary sacrifice cycle scheme

Employee counselling

Company pension with life cover

Job summary

DSV – Global transport and logistics in Harwich is seeking a Customs Administrative Assistant to support the customs team. The role focuses on onboarding customers and handling ongoing requirements related to customs clearance and shipment services.

Ideal candidates have strong organisational skills, are reliable, punctual, and able to work in a busy administrative environment. Training will cover system usage and customs processes.

Qualifications

• Experience with Microsoft Office programs (Outlook & Excel).
• Ability to work independently and as part of a team.
• Entry level knowledge of customs and a willingness to learn.
• Clear written and verbal communication skills.
• Reliable, punctual, and well-organised.
• Ability to learn new systems and software quickly.
• Strong time management skills.

Responsibilities

• Communicate via emails and phone calls, delivering good customer service.
• Ensure Direct Representation agreements are completed, signed, and valid before submitting customs declarations.
• Create customer profiles on our system for customs declarations.
• Request debtor accounts for new customers to enable billing of customs charges.
• Run reports in Microsoft Excel.
• Monitor and manually raise VAT and DUTY invoices for timely delivery to customers.
• Assist the 4th division customs team to ensure documents are correct for customs clearance.

Skills

Customer service

Team player

Time management

Independent worker

Clear communication

Tools

Microsoft Excel

Microsoft Outlook

Job description

Job Req Number: 126100

Time Type: Full Time

At DSV we’re building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Customs Administrative Assistants

Harwich

Monday-Friday, 37.5hrs 9.00am-5.00pm

DSV are recruiting for administrative assistants to work in our Customs team in Harwich. This role plays a key part in ensuring a smooth customer experience by supporting customer onboarding and managing ongoing customer requirements related to customs clearance and shipment services.

This is an excellent opportunity for someone with strong organisational skills who enjoys working in a busy and varied administrative role.

What will you be doing?

• Communicating via emails and phone calls & offering a good customer service.
• Ensuring Direct Representation agreements are accurately completed, signed, and valid prior to submitting customs declarations.
• Creating customer profiles on our system where customs declarations are submitted.
• Requesting debtor accounts for new customers to ensure that they can be billed for customs charges.
• Running reports in Microsoft Excel.
• Monitoring & also manually raising VAT&DUTY invoices to make sure they are created and sent to customers in a timely manner.
• Facilitating the 4th division customs team ensuring that all commercial documents are correct and uploaded correctly so DSV Road can customs clear the goods as soon as possible.

About You

• Experience in Microsoft programmes such as Outlook & Excel.
• The ability to work independently and as part of a team.
• Entry level knowledge of customs and a will to learn about the industry.
• Clear written and verbal communication skills.
• Reliable, punctual, and well-organised.
• Ability to learn new systems and software quickly.
• Strong time management skills.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme
• Employee counselling, for support with physical and mental wellbeing
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.