Customer Service Agent

TieTalent; Derby; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Agent with a global leader in the food service industry. This full-time role, based in Derby, offers a chance to enhance customer experiences while utilizing the HubSpot CRM system to maintain accurate data. The ideal candidate will be proactive, adaptable, and self-motivated, ready to identify upselling opportunities and maximize sales. With a focus on balancing customer needs and business objectives, this position is perfect for those looking to make a significant impact in a dynamic environment. Join a forward-thinking company and contribute to its success while growing your career.

Qualifications

• Experience with HubSpot CRM is essential for data maintenance.
• Proficient in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Identify upselling opportunities and maximize sales.
• Balance customer needs with business objectives effectively.

Skills

HubSpot CRM

Sales Maximization

Microsoft Excel

Microsoft Outlook

Customer Service

Adaptability

Self-Motivation

Greentree

Tools

Microsoft Office

Job description

Our client is currently seeking a Customer Service Agent for a 12-month fixed-term contract based on-site in Derby. This is a full-time position, with an ideal start date between late April and early May.

This is an exciting opportunity to work with a global leader in the food service industry. The successful candidate will have previous experience using the HubSpot CRM system.

Key Skills and Experience:

1. Experience with the HubSpot CRM system is essential; you'll play a key role in ensuring data is accurately maintained and up to date.
2. Skilled at identifying upselling opportunities and maximizing sales.
3. Proficient in Microsoft Office, particularly Excel and Outlook, to support role execution.
4. Capable of balancing customer needs with business objectives to make informed decisions.
5. Positive, adaptable, and proactive in response to technological or other changes.
6. Self-motivated with a strong drive for success.
7. The ability to learn and develop the usage of Greentree.
8. Desirable: previous experience in the food service industry.