Customer Service Agent

Syntax Consultancy Ltd; Derby; On-site; GBP 25,000 - 30,000; Full time

Job summary

An exciting opportunity awaits you as a Customer Service Agent at a global leader in the food service industry. This full-time, on-site role in Derby offers a 12-month fixed-term contract, where you'll play a crucial part in maintaining the HubSpot CRM system and maximizing sales through upselling opportunities. Ideal candidates are self-motivated, adaptable, and possess strong skills in Microsoft Office. Join a dynamic team and contribute to enhancing customer experiences while achieving business goals. If you're ready to take on this challenge and make a difference, we want to hear from you!

Qualifications

• Experience with HubSpot CRM is essential for maintaining accurate records.
• Proficient in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Identify upselling opportunities to maximize sales and customer satisfaction.
• Balance customer needs with business objectives effectively.

Skills

HubSpot CRM

Microsoft Excel

Microsoft Outlook

Sales Maximization

Customer Needs Assessment

Adaptability

Self-Motivation

Greentree

Tools

Microsoft Office

Job description

Customer Service Agent

Derby

12 months Fixed Term Contract

£25,000- £30,000 (doe)

We are seeking an Account Manager for a 12-month fixed-term contract in Derby. This is a full-time, on-site position. The ideal candidate should be available to start between late April and early May.

This is an exciting opportunity to work with a global leader in the food service industry.

Key skills and experience:

• Experience with updating HubSpot CRM system is essential, you'll be involved in ensuring it is maintained accurately.
• Skilled at identifying upselling opportunities and maximizing sales.
• Proficient in Microsoft Office, particularly Excel and Outlook, to support role execution.
• Capable of balancing customer needs with business objectives to make informed decisions.
• Positive, adaptable, and proactive in response to technological or other changes.
• Self-motivated with a strong drive for success.
• The ability to learn and develop the usage of Greentree.
• Desirable: previous experience in the food service industry.