Customer Service Advisors

The Recruitment Group; Oldbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative in Oldbury for maternity cover until July 2026, potentially turning into a fulltime position. Responsibilities include handling customer interactions across various platforms, maintaining customer records, and building strong relationships. Ideal candidates will have A level education or higher and experience in a fast-paced environment. Competitive hours offered with a focus on delivering exceptional customer experiences.

Qualifications

• Education to A level or Higher.
• Experience in fast paced manufacturing environment.
• Excellence in both verbal and written communication.

Responsibilities

• Handle high-volume customer interactions via phone, email, and in person.
• Develop comprehensive knowledge of products and services.
• Maintain detailed customer records in CRM system.

Skills

Time Management

Relationship building

Verbal communication

Written communication

Education

A level or Higher

Job description

Overview

Customer Service Representative Wanted. Our client is currently looking for an additional customer service representative for initially maternity cover starting immediatly until July 2026, but for the right candidate this will turn into a fulltime role due to current planned growth. They are currently moving to a new Oldbury premises. Hours are 9am-5pm Mon-Thu and 9am-4pm Fri.

Responsibilities

• Handle high-volume customer interations via phone, email, and in person
• Develope comprehensive knowledge of products, services and market competitors
• Maintain detailed customer records and sales activities in CRM system
• Develop strong customer relationships to identify upselling opportunities
• Successful close deals new and excisting clients
• Research and resolve customer inquiries promptly
• Deliver exeptional customer experiences

Requirements

• Education to A level or Higher
• Time Management and prioritise tasks
• Relationship building experience
• Experience in fast pased manufacturing envirioment
• Excellence in both verbal and written communication

If you think this could be the next role for you please apply with your cv to this advert and one of our team will contact you to progress you application