Customer Service Advisor - Uncapped Commission

TieTalent; Swansea; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company in customer service is looking for a Customer Service Advisor to join their Swansea team. The role offers a starting salary of £25,087 with opportunities for growth through commission. The company values flexibility, providing options for home working and a supportive culture. Benefits include online GP access, generous leave policies, and an emphasis on career development.

Benefits

Online GP access 24/7 for you and your family

Paid carer's leave

Family Leave with equalized maternity and paternity

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Confident communicator with strong relationship-building skills.
• Enjoys engaging with customers and discussing solutions.
• No formal education specified, emphasis on transferable skills.

Responsibilities

• Engage with customers over the phone about products and services.
• Enhance customer experiences by addressing inquiries effectively.
• Support team efforts to meet sales targets without hard selling.

Skills

Communication

Relationship Building

Negotiation

Job description

Customer Service Advisor - Uncapped Commission

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Customer Service Advisor - Uncapped Commission

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About

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Location: Swansea Contact Centre

Address: The Strand, Swansea, SA1 2AB

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Agreatstarting salary of£25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you cangive backto your local community
• Optional Private Healthcare and Dental, to protect you and your family
  
  

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

• Swansea, Wales
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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