Part-time Customer Service Advisor

JR United Kingdom; Bargoed; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company is looking for individuals to join its Mobile Technical Team in Merthyr Tydfil. This Customer Service Technical role involves assisting customers with their mobile inquiries, offering a flexible work environment, extensive training, and numerous benefits, including discounts and healthcare options. No specific experience is required, making it an excellently accessible opportunity for those with a keen interest in technology.

Benefits

Huge discounts on EE & BT products

Access to 24/7 online GP service

Market-leading paid carer’s leave

18 weeks full pay for parental leave

Career development support

Volunteering days

Optional private healthcare and dental cover

Qualifications

• Good interpersonal skills and a helpful attitude.
• No specific experience required, training provided.

Responsibilities

• Assist customers over the phone with mobile tech-related inquiries.
• Solve various device questions and complex issues ensuring customer connection.

Skills

Problem Solving

Customer Service

Relationship Building

Job description

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission.

Location: Merthyr Tydfil Contact Centre, Rhydycar Business Park, Merthyr Tydfil, CF48 1DH.

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills could lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related inquiries. Whether it's a simple device question or a more complex issue, you'll help keep our customers connected with their loved ones. Each call brings new challenges and opportunities.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility to support your life outside work. We aim to help you manage your schedule, including the option to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Access to a 24/7 online GP service for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends.
• Family leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, or adoption leave.
• Support for your career development within EE.
• Volunteering days to give back to your community.
• Optional private healthcare and dental cover for you and your family.

Join a great team with supportive culture and tailored training to help you build a lasting career. What are you waiting for?