Part-time Customer Service Advisor

JR United Kingdom; Aberdare; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join the Mobile Technical Team at a leading company in Merthyr Tydfil, where you'll support customers with a variety of mobile tech-related inquiries. This role provides an excellent opportunity for those with strong problem-solving skills, even without prior experience. Enjoy a dynamic work environment, flexible scheduling, and attractive employee benefits to support your career growth.

Benefits

Huge discounts on EE & BT products

Access to online GP services 24/7

Market-leading paid carer’s leave

Family leave policies with full and half pay

Career development support

Volunteering days

Optional private healthcare and dental insurance

Qualifications

• Naturally helpful and calm.
• No specific experience necessary; training provided.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Address both simple device questions and complex issues.

Skills

Problem Solving

Relationship Building

Flexibility

Job description

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission.

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Job Description:

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills could lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether helping with simple device questions or more complex issues, you'll play a vital role in keeping people connected with their loved ones. The role offers diverse challenges and opportunities to learn.

No specific experience is necessary. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We value flexibility and understand that life can be unpredictable. We support our employees by allowing you to schedule your own breaks, bank time, and occasionally work from home to accommodate personal commitments.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses.
• Huge discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds annually.
• Access to online GP services 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family leave policies, including 18 weeks of full pay and 8 weeks of half pay for all parents, supporting your growing family.
• Support for your career development and growth within EE.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance for you and your family.

Join a team with a great culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?