Part-time Customer Service Advisor

JR United Kingdom; Caerphilly; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading telecommunications firm in a Customer Service Technical role based in Merthyr Tydfil. You will assist customers with their mobile technology-related inquiries, all while benefitting from comprehensive training and support for a rewarding career. Various perks, including a flexible working schedule and generous leave policies, are offered.

Benefits

Discounts on EE & BT products

24/7 online GP service

Market-leading paid carer’s leave

18 weeks full pay for family leave

Career development support

Volunteering days

Optional private healthcare and dental insurance

Qualifications

• No specific experience required; natural helpfulness and calm demeanor preferred.
• Good relationship-building skills essential.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Help resolve both simple device issues and a range of complex problems.

Skills

Problem Solving

Communication

Relationship Building

Job description

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Job Description

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills can lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll speak over the phone with customers about various mobile tech-related queries. Whether helping with simple device issues or more complex problems, your role will help keep customers connected with their loved ones. Each day brings new challenges.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility to fit your life, including scheduling your own breaks, banking time, and occasional home working, to support your personal commitments and emergencies.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds annually
• Access to a 24/7 online GP service for you and your immediate family, fully funded by EE
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends
• Family leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, or adoption leave within the first year
• Support for career development and growth within EE
• Volunteering days to give back to your community
• Optional private healthcare and dental insurance for you and your family

Join a great team with a supportive culture and tailored training to help you build a lasting career. What are you waiting for?