Part-time Customer Service Advisor

JR United Kingdom; New Tredegar; On-site; GBP 25,000 - 26,000; Part time

Job summary

A leading company is seeking a Part-time Customer Service Advisor to join their Mobile Technical Team in Merthyr Tydfil. The role involves assisting customers with mobile tech issues, providing flexibility to accommodate personal commitments, and offering competitive pay and benefits.

Benefits

Starting hourly rate of £12.82, plus incentives

Huge discounts on EE & BT products

Access to online GP services 24/7

Market-leading paid carer’s leave, up to 2 weeks

Family Leave: 18 weeks full pay, 8 weeks half pay in the first year

Support for career development and progression

Volunteering days

Optional private healthcare and dental cover

Qualifications

• No specific experience required, training will be provided.
• Helpful, calm, and good at building relationships.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide support for both simple and complex mobile device questions.

Skills

Problem Solving

Relationship Building

Technical Assistance

Job description

Job Title: Part-time Customer Service Advisor, New Tredegar

Client:

EE

Location:

New Tredegar, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who enjoys solving problems? Maybe gaming or tinkering with technology? If so, you have transferable skills for a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers with various mobile tech-related queries over the phone. Whether it's a simple device question or a more complex issue, your help will keep people connected to their loved ones. Each day brings new challenges and opportunities to make a difference.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility to accommodate your life commitments. We support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, saving hundreds of pounds annually
• Access to online GP services 24/7 for you and your immediate family
• Market-leading paid carer’s leave, up to 2 weeks
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year
• Support for career development and progression
• Volunteering days to give back to your community
• Optional private healthcare and dental cover

We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?